Ebike
I think Ebike must be busy digging its own grave.
My policy is coming to an end and I got the email about renewal but like others found I can't login to the website.
You can call them on a non premium rate phone number but I have no confidence in them now.
I followed links to their other businesses: home and contents has changed to One Insurance Solution. Pet insurance, I just get server not found. Various broken links when surfing around their different websites (einsurancegroup)
Ebike don't follow their own terms of business:
"eBike is an internet based service. Please note that our primary method of communication is via email. Any changes or adjustments to your policy can be made online by accessing your account at eBike Insurance - Welcome to eBike Insurance If you experience difficulties in making changes to your policy, please contact our Customer Services Team, whose details can be found on the ‘Contact Us’ tab on the homepage of our website. Please be aware that calls to the Customer Services Team are charged at premium rates."
Nobody can login.
I took a look at the Financial Ombudsman's website and they say from Jan to June 2012, 82% of complaints against E Insurance were upheld in favour of the customer against an industry average of 48%. So that indicates to me that they are not worth dealing with.
It's a shame because they offer lots that I want/need in a way that I want and need, but they simply don't deliver.
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