I think Ebike must be busy digging its own grave.

My policy is coming to an end and I got the email about renewal but like others found I can't login to the website.

You can call them on a non premium rate phone number but I have no confidence in them now.

I followed links to their other businesses: home and contents has changed to One Insurance Solution. Pet insurance, I just get server not found. Various broken links when surfing around their different websites (einsurancegroup)

Ebike don't follow their own terms of business:

"eBike is an internet based service. Please note that our primary method of communication is via email. Any changes or adjustments to your policy can be made online by accessing your account at eBike Insurance - Welcome to eBike Insurance If you experience difficulties in making changes to your policy, please contact our Customer Services Team, whose details can be found on the ‘Contact Us’ tab on the homepage of our website. Please be aware that calls to the Customer Services Team are charged at premium rates."

Nobody can login.

I took a look at the Financial Ombudsman's website and they say from Jan to June 2012, 82% of complaints against E Insurance were upheld in favour of the customer against an industry average of 48%. So that indicates to me that they are not worth dealing with.

It's a shame because they offer lots that I want/need in a way that I want and need, but they simply don't deliver.

Ditto.
I have liked the way that I could change my insurance cover on line 24/7.
Now we are stuck with a call centre running to typical call centre hours of opening.

I agree that it is not looking at all good for this business which has had many months to get it's act together.
Right now the site is still down:-
https://www.egroup-insurance.com/quo...267.1425832987

Apparently the call centre works, but so do the call centres of many other insurance brokers - and that is all they are ultimately; the middlemen who come between us and the insurance companies that actually take the risk.
http://adventurebikerider.com/forum/...l-screwed.html

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Dave

Not only was it easy to change the details of the bikes covered on the policy via the ebike website but there was usually no charge for such changes, at least until the annual renewal............. what would be nice to have nowadays is a policy that does not last for 12 months (and without any extra charge for a shorter duration cover); I would gladly shop around more frequently, say every 6 months but, naturally, that wouldn't suit the insurance brokers (it could double their over-whelmingly difficult workload if everyone changed every 6 months).


With the current demise of the ebike website and the loss of this "automatic" system of changing the details I guess it gives the call centre staff every opportunity to impose extra charges for this service; just as all of the other call centres practice.

Another day, another dollar:-
http://adventurebikerider.com/forum/...ewal-time.html

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Dave

I wrote this elsewhere about my experiences with Ebike insurance:



If you need to call ebike, rather than their premium rate number, call 01454 634 810.

I was with ebike for about 7 or 8 years. This year my insurance renewal premium went up 50% despite no claims nor convictions. Trying to get a NCB letter was an adventure: Not only is their website down, but their internal IT system seems to be shot to sh!t too.

Luckily I was on their normal 01454 number: I went through the phone menus and eventually managed to work out how to speak to a human. Said human seemed quite pleasant (preventing me from turning from assertive to rude). She really had no idea how their IT system worked.

Allegedly website problem is down to a security glitch (which started 6 months ago?!!).

Eventually received my NCB letter.

So went to Carole Nash = cheaper than my old policy price (not the 50% increased renewal quote), an 0800 number to call and humans who seem to know what they're talking about.

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TBS.com

Had the same with Ebike in Feb. it was just crazy to stay with them at the price they quoted for renewal. They quoted £145, I got it elsewhere for £54, then added a second bike for a total of £86 ! ( 650cc & 250cc)

I allowed the policy to lapse and just didn't renew and the day after I had email attachment with NCB, so can't grumble about that. Like most of the "online world" when it works its great, when it breaks it's very stressful !

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Regards Tim

Learning my craft for the big stuff, it won't be long now and it's not that far anyway

There is no end in sight:-
http://www.adventurebikerider.com/fo...re-a-pain.html

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Dave

I have just spent a morning switching my insurance cover from ebike to CN.
Don't accept the first premium offered by the latter; they will negotiate there and then over the telephone.
CN use quite high-pressure sales techniques, but I've heard all that before.

I was with ebike for over 10 years it transpired but they have now lost their online capability for at least the past 12 months and, therefore, are no different to dozens of other telephone-based insurance brokers in the UK.

The 01454 number above goes to their "egroup" phone which is open only Monday - Friday and in the usual office hours at that.
CN still use an 0800 free-phone number and are available every day of the week.

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Dave

By June 2015 their NCB system was working fine, just to be fair to ebike.

I got an email confirmation of NCB by return as soon as my policy expired (having requested it earlier by telephone call) and that was forwarded by me to CN who accepted it immediately.
I have wondered why these brokers can't do that bit between themselves if only because they appear to be in possession of any amount of data about us all on their computer databases.

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Dave

http://www.msn.com/en-gb/money/news/...=mailsignoutmd
Blameless drivers, because there won't be a human at the wheel.

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Dave

I have recently had the renewal through from Bennetts for my Honda XR125 and due to an increase in premium for the first time I decided to try a comparison website. When I first entered my details I "accidently" misspelt my name but all other details were correct, the quote from Bennetts was 25% cheaper than my renewal for the same policy, after I corrected my name the Bennetts quote disappeared.
I phoned them and used the next cheapest to try and get a reduction down to their price but no go so I went to Swinton and got the same policy 25% cheaper, it pays to shop around.