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Photo by Marc Gibaud, Clouds on Tres Cerros and Mount Fitzroy, Argentinian Patagonia

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Photo by Marc Gibaud,
Clouds on Tres Cerros and
Mount Fitzroy, Argentinian Patagonia



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  #1  
Old 9 Mar 2015
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My experiences with Ebike
I wrote this elsewhere about my experiences with Ebike insurance:



If you need to call ebike, rather than their premium rate number, call 01454 634 810.

I was with ebike for about 7 or 8 years. This year my insurance renewal premium went up 50% despite no claims nor convictions. Trying to get a NCB letter was an adventure: Not only is their website down, but their internal IT system seems to be shot to sh!t too.

Luckily I was on their normal 01454 number: I went through the phone menus and eventually managed to work out how to speak to a human. Said human seemed quite pleasant (preventing me from turning from assertive to rude). She really had no idea how their IT system worked.

Allegedly website problem is down to a security glitch (which started 6 months ago?!!).

Eventually received my NCB letter.

So went to Carole Nash = cheaper than my old policy price (not the 50% increased renewal quote), an 0800 number to call and humans who seem to know what they're talking about.
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Old 9 Mar 2015
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Quote:
Originally Posted by chris View Post

I was with ebike for about 7 or 8 years. This year my insurance renewal premium went up 50% despite no claims nor convictions.
Had the same with Ebike in Feb. it was just crazy to stay with them at the price they quoted for renewal. They quoted £145, I got it elsewhere for £54, then added a second bike for a total of £86 ! ( 650cc & 250cc)

I allowed the policy to lapse and just didn't renew and the day after I had email attachment with NCB, so can't grumble about that. Like most of the "online world" when it works its great, when it breaks it's very stressful !
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Old 27 Mar 2015
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It just goes on, and on, and on
There is no end in sight:-
http://www.adventurebikerider.com/fo...re-a-pain.html
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Old 30 Jun 2015
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Quote:
Originally Posted by chris View Post
If you need to call ebike, rather than their premium rate number, call 01454 634 810.

Said human seemed quite pleasant (preventing me from turning from assertive to rude). She really had no idea how their IT system worked.

Allegedly website problem is down to a security glitch (which started 6 months ago?!!).

I have just spent a morning switching my insurance cover from ebike to CN.
Don't accept the first premium offered by the latter; they will negotiate there and then over the telephone.
CN use quite high-pressure sales techniques, but I've heard all that before.

I was with ebike for over 10 years it transpired but they have now lost their online capability for at least the past 12 months and, therefore, are no different to dozens of other telephone-based insurance brokers in the UK.

The 01454 number above goes to their "egroup" phone which is open only Monday - Friday and in the usual office hours at that.
CN still use an 0800 free-phone number and are available every day of the week.
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Last edited by Walkabout; 16 Aug 2015 at 09:46.
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  #5  
Old 27 Mar 2016
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Quote:
Originally Posted by chris View Post
I wrote this elsewhere about my experiences with Ebike insurance:
Trying to get a NCB letter was an adventure
By June 2015 their NCB system was working fine, just to be fair to ebike.

I got an email confirmation of NCB by return as soon as my policy expired (having requested it earlier by telephone call) and that was forwarded by me to CN who accepted it immediately.
I have wondered why these brokers can't do that bit between themselves if only because they appear to be in possession of any amount of data about us all on their computer databases.
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  #6  
Old 9 Jun 2016
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New insurance policy
http://www.msn.com/en-gb/money/news/...=mailsignoutmd
Blameless drivers, because there won't be a human at the wheel.
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Old 9 Feb 2017
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Price comparison sites
I have recently had the renewal through from Bennetts for my Honda XR125 and due to an increase in premium for the first time I decided to try a comparison website. When I first entered my details I "accidently" misspelt my name but all other details were correct, the quote from Bennetts was 25% cheaper than my renewal for the same policy, after I corrected my name the Bennetts quote disappeared.
I phoned them and used the next cheapest to try and get a reduction down to their price but no go so I went to Swinton and got the same policy 25% cheaper, it pays to shop around.
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Old 9 Feb 2017
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Originally Posted by mark manley View Post
I have recently had the renewal through from Bennetts for my Honda XR125 and due to an increase in premium for the first time I decided to try a comparison website. When I first entered my details I "accidently" misspelt my name but all other details were correct, the quote from Bennetts was 25% cheaper than my renewal for the same policy, after I corrected my name the Bennetts quote disappeared.
I phoned them and used the next cheapest to try and get a reduction down to their price but no go so I went to Swinton and got the same policy 25% cheaper, it pays to shop around.
Indeed, it pays to shop around. And to avoid Bennetts. IMHO they're biggest bunch of not very nice people, bar none.
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