My experiences with Ebike
I wrote this elsewhere about my experiences with Ebike insurance:
If you need to call ebike, rather than their premium rate number, call 01454 634 810.
I was with ebike for about 7 or 8 years. This year my insurance renewal premium went up 50% despite no claims nor convictions. Trying to get a NCB letter was an adventure: Not only is their website down, but their internal IT system seems to be shot to sh!t too.
Luckily I was on their normal 01454 number: I went through the phone menus and eventually managed to work out how to speak to a human. Said human seemed quite pleasant (preventing me from turning from assertive to rude). She really had no idea how their IT system worked.
Allegedly website problem is down to a security glitch (which started 6 months ago?!!).
Eventually received my NCB letter.
So went to Carole Nash = cheaper than my old policy price (not the 50% increased renewal quote), an 0800 number to call and humans who seem to know what they're talking about.
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