At the risk of being controversial, what makes him think he's entitled to treatment on the NHS if he's from NZ?
The NHS is for people that have contributed to the system, not health tourists from other countries to come and make use of for free!
If for some reason he is entitled then please accept my apologies.
Obviously I don't know the ins and outs of his case but you wouldn't normally operate on any of those injuries. The shoulder would be relocated in the emergency department, fractured ribs don't require surgery and collar bones are very rarely operated on.
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