FWIW Touratech Australia are nothing short of brilliant. Rather than put up with the 3 months etc delivery time from TT UK, you'd be better off contacting the Aus dealer. I've ordered from them several times now and the longest time I had to wait, from time of ordering to unpacked on my workshop bench was five days. They are polite, helpful, and I've not had a problem yet with them not having stock.

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And he sees the vision splendid, of the sunlit plains extended,
And at night the wondrous glory of the everlasting stars.
(A. B. Paterson)

This is the point Clancy! TT Germany (or TT in any other country) will just refer you to the TT outlet/importer of the country you live in (if there is one) .
Many have tried to bypass TT UK, but TT Germany will not post goods to the UK (probably in breach of European law?), they are colluding to make it impossible to get their goods from no one but TT in your country. Try and order something from Germany to be sent to your home address, if your country has a TT outlet they WILL NOT POST
Maybe Mr Plumb should think of his customers, before it's too late, instead of bragging that it is mugs like us that allow him to do the Dakar!


Trophymick

When and where did he say that?

Cheers,

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Dave

Whilst I am not sure that Nick Plumb ever said that, up to a certain extent it is true, I feel you do support his racing in the Dakar, etc., indirectly via Touratech UK, etc.

I have never bought anything from Touratech since my only experience of there empty promises. I was originally told delivery would be 7 to 10 days, then 4 weeks at which point I cancelled my order. Six months Tourtech UK called me and asked if I would still like my order filling - unbelievable. My order was in excess £1500.

I for one feel somewhat 'peeved' that he goes racing on your money whilst his 'customers' have to put up with really poor lead times, very poor customer service and higher prices then Germany to boot!

But at the same time there are other companies out there (if you search), producing similar or better products, with realistic lead times, good customer service, etc. - so maybe the answer is in our hands, buy from some else and they may get the point - but I rather doubt it!

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http://www.moto-andalucia.com

i wonder how long ewan and charlie had to wait to get their stuff? and for free

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dave

I bet they didnt even need to order anything, TT just sent them every single part they produced for the BMW GS and let them put it all on and i am sure if there was any problem they would have some over there in a jiffy or a new product sent out by personal TT staff ie one man, a car and one product.

Ya hear that Touratech you suck!

I'm going to have that as my catchphrase, so how big is this Nick Plumb and do you think I could take him now that my leg is all better?

Ooo Hold on where's me Dad, Dad theres a bloke at the door days he wants a word with ya!

I just read all the negative posts, all i can comment on is that I have not dealt with TT recently but a couple of years ago they were very friendly and offered a great service.

I must say after all the bad comments I would order carefully in the future.

Hello all,

I have not had the best experience with Touratech. I have bought in the region of £2.5k worth of stuff for my GS this year. I was shocked by the price difference between the UK and Europe. I was told that I couldnt go to a store in Europe, and had to order from TT UK (which was a pain not just with the price difference but also I get paid in Euros).

So what did I do? I ordered the stuff from TTUK, they knew I would and reluctantly so did I as there was no other place to get some of the parts from.

I dont like the way that Touratech monopolize the prices, the lax customer service and the long delivery times because they are the only company that sells what they do.

My 0.02

Mike

Princetown September 2007

Nick Plumb was giving a talk about the Dakar Rally. He was asked how much it cost to compete each year, "£40k to £50k" he replied. He was then asked where he gets this sort of money from ie who pays for his entry. His reply was "You lot! Every time you buy stuff from Touratech UK". Straight from the horses mouth. I was standing close to him and heard him say it.

Sid

Nice one Sid



Trophymick

Thank you Sid for that I would have laughed but it's so true, but it goes to show that it isn't just me who is seriously falling out of love with the one company that supplies the parts that we all need.

I know that the GERMAN TT parent company supports this site as I've seen the logo on the home page and I really do feel bad about slating them, but then again I am paying well over the odds of kit here, Isn't there a Law against that I think APPLE just got smacked with it?

Still hopefully on a brighter note some efficient person at TT.DE will actively take an interest in how our feelings are changing towards them in the UK.

So with that in mind "I know I'm a nobody, I'm not an actor, a Dakar participent or a World Record Holder but I am out there doing it with YOUR KIT and I am after all A PAYING CUSTOMER."

Warmest Regards

Lee

There has been some deliberations on this subject on other forums
The outcome was/is that TT DE/UK are operating LEGALLY, and within the EU rules (yeah right)! The morality is questionable though
There are 3 ways to approach this problem,
1) carry on paying the UK prices,
2) get friendly with someone in Germany and do your shopping through them,
3) let your wallet/purse do the talking/walking and try and source alternatives
Unfortunately whining will achieve nothing, but as stated, there are choices
Don't let the dogs p*ss up your leg, keep moving


Trophymick

Thanks for that - interesting observation by NP and, on the face of it, this would appear to be pretty accurate and a refreshingly frank expression of how a business makes its money (could be interpreted very differently, depending on how he delivered that reply!). I guess he has other business interests as well and all of his various incomes may go toward his entrance fee & costs for the PD racing.

Princetown: that's one of the Beemer club meetings isn't it? Lots of BMW GSs with lots of TT accessories attached if the Beemer meetings I have been to are any example. Incidentally, I have looked around quite a few second hand 1200GSs in a BMW dealership and many erstwhile owners have left their TT accessories on the bike when it was traded - you have to wonder why.
(Second incidental comment: I became aware a short time ago that you don't have to actually own a BMW bike in order to join the UK BMW club).

I have always thought that the TT products are very pricy - I often pick up the glossy catalogue at some show or other, flick through it later and buy nothing (never have purchased their stuff). One or two things in there would be of some use, most are "glitsy".
Someone has to pay for the glossy brochure and the stand at the show and the guy/girl who was on the stand etc.

Apart from the basic pricing of the product being high, I would doubt that double shipping would pay overall - postage out of Germany and then onward postage within the UK can't be economical, even if someone does that as a favour and does not charge for their time and effort (i.e. they do not take a business approach); better for TT authorised distributors to bring the goods into the UK in bulk (assuming that is actually done and they don't work a system of posting from Germany once a definite order is processed).
Better still if TT would take orders worldwide in this day and age of online shopping!

So, there are no answers here in these few thoughts; maybe just buy some other product than TTs?

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Dave

I ordered a mount for my Garmin 276c on the TT UK website last Sunday and it arrived on Wednesday by recorded delivery.
I placed a couple of orders last year for parts for my KTM950 and they all arrived within a reasonable time.
Yes their stuff is pricey, but if you think about the time required to design and tool up for small quantities of model specific parts then it's understandable.
If you think their prices are unnreasonable then go elsewhere....