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10 Oct 2007
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Join Date: Jun 2007
Location: Ripley, Derbyshire
Posts: 373
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Ya hear that Touratech you suck!
Things are looking bad for TT (UK) people are ripping them on every board I visit, remember they didn't even come to the HU bash in Ripley this year, all those prospective clients and a no show, shame as I had brought tar and feathers.
When dealing with them via email it took 2 months for them to get back to me, and I was purchasing £1,000 of their kit, not good and If you call them they never have parts in stock.
In truth I've only ever busted the items that I bought from them, I dropped my bike and broke a foot peg and at £88 that hurt. Snapped part of the Chain guard, had to refit the Dual Halogen Lights.
But I must say I do love their f650gs pannier rack as it protects my ride really well, and the Dakar centre stand is a must but apart from that they have lost a customer in myself.
And why are they on average about 15% more expensive then the German site?
As for the Book, I'm currently 3,000 miles away from home living it, having planned and oraganised it myself, riding it solo, without any of the help and support that the actors get. So they can take the book stick it where the sun don't shine.
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10 Oct 2007
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Join Date: Apr 2002
Location: Abu Dhabi
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Quote:
Originally Posted by juddadredd
I'm currently 3,000 miles away from home living it, having planned and oraganised it myself, riding it solo, without any of the help and support that the actors get.
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Nice one, Lee.
Hope the trip continues to go so well for you. And no doubt, some HUBBers will see you at a UK Ripley meeting after it - since you live there!
Stephan
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10 Oct 2007
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Join Date: Jun 2006
Location: Melbourne, Australia
Posts: 32
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FWIW Touratech Australia are nothing short of brilliant. Rather than put up with the 3 months etc delivery time from TT UK, you'd be better off contacting the Aus dealer. I've ordered from them several times now and the longest time I had to wait, from time of ordering to unpacked on my workshop bench was five days. They are polite, helpful, and I've not had a problem yet with them not having stock.
__________________
And he sees the vision splendid, of the sunlit plains extended,
And at night the wondrous glory of the everlasting stars.
(A. B. Paterson)
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10 Oct 2007
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Join Date: Mar 2007
Location: Langholm,Scotland,UK.
Posts: 155
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Quote:
Originally Posted by Clancy
FWIW Touratech Australia are nothing short of brilliant. Rather than put up with the 3 months etc delivery time from TT UK, you'd be better off contacting the Aus dealer. I've ordered from them several times now and the longest time I had to wait, from time of ordering to unpacked on my workshop bench was five days. They are polite, helpful, and I've not had a problem yet with them not having stock.
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This is the point Clancy! TT Germany (or TT in any other country) will just refer you to the TT outlet/importer of the country you live in (if there is one)  .
Many have tried to bypass TT UK, but TT Germany will not post goods to the UK (probably in breach of European law?), they are colluding to make it impossible to get their goods from no one but TT in your country. Try and order something from Germany to be sent to your home address, if your country has a TT outlet they WILL NOT POST 
Maybe Mr Plumb should think of his customers, before it's too late,  instead of bragging that it is mugs like us that allow him to do the Dakar!
Trophymick
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10 Oct 2007
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Location: UK
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Quote:
Originally Posted by trophymick
Maybe Mr Plumb should think of his customers, before it's too late,  instead of bragging that it is mugs like us that allow him to do the Dakar!
Trophymick
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When and where did he say that?
Cheers,
__________________
Dave
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10 Oct 2007
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Join Date: Apr 2007
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Posts: 59
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Nick Plumb Quote
Whilst I am not sure that Nick Plumb ever said that, up to a certain extent it is true, I feel you do support his racing in the Dakar, etc., indirectly via Touratech UK, etc.
I have never bought anything from Touratech since my only experience of there empty promises. I was originally told delivery would be 7 to 10 days, then 4 weeks at which point I cancelled my order. Six months Tourtech UK called me and asked if I would still like my order filling - unbelievable. My order was in excess £1500.
I for one feel somewhat 'peeved' that he goes racing on your money whilst his 'customers' have to put up with really poor lead times, very poor customer service and higher prices then Germany to boot!
But at the same time there are other companies out there (if you search), producing similar or better products, with realistic lead times, good customer service, etc. - so maybe the answer is in our hands, buy from some else and they may get the point - but I rather doubt it!
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10 Oct 2007
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Join Date: Aug 2001
Location: sunny England
Posts: 790
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i wonder how long ewan and charlie had to wait to get their stuff? and for free
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dave
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26 Oct 2007
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Join Date: Jun 2007
Location: Devon, UK
Posts: 13
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Quote:
Originally Posted by Walkabout
When and where did he say that?
Cheers,
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Princetown September 2007
Nick Plumb was giving a talk about the Dakar Rally. He was asked how much it cost to compete each year, "£40k to £50k" he replied. He was then asked where he gets this sort of money from ie who pays for his entry. His reply was "You lot! Every time you buy stuff from Touratech UK". Straight from the horses mouth. I was standing close to him and heard him say it.
Sid
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26 Oct 2007
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Nice one Sid
Trophymick
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27 Oct 2007
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Join Date: Mar 2007
Location: UK
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A few thoughts about TT
Quote:
Originally Posted by Sid Horman
Princetown September 2007
Nick Plumb was giving a talk about the Dakar Rally. He was asked how much it cost to compete each year, "£40k to £50k" he replied. He was then asked where he gets this sort of money from ie who pays for his entry. His reply was "You lot! Every time you buy stuff from Touratech UK". Straight from the horses mouth. I was standing close to him and heard him say it.
Sid
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Thanks for that - interesting observation by NP and, on the face of it, this would appear to be pretty accurate and a refreshingly frank expression of how a business makes its money (could be interpreted very differently, depending on how he delivered that reply!). I guess he has other business interests as well and all of his various incomes may go toward his entrance fee & costs for the PD racing.
Princetown: that's one of the Beemer club meetings isn't it? Lots of BMW GSs with lots of TT accessories attached if the Beemer meetings I have been to are any example. Incidentally, I have looked around quite a few second hand 1200GSs in a BMW dealership and many erstwhile owners have left their TT accessories on the bike when it was traded - you have to wonder why.
(Second incidental comment: I became aware a short time ago that you don't have to actually own a BMW bike in order to join the UK BMW club).
I have always thought that the TT products are very pricy - I often pick up the glossy catalogue at some show or other, flick through it later and buy nothing (never have purchased their stuff). One or two things in there would be of some use, most are "glitsy".
Someone has to pay for the glossy brochure and the stand at the show and the guy/girl who was on the stand etc.
Apart from the basic pricing of the product being high, I would doubt that double shipping would pay overall - postage out of Germany and then onward postage within the UK can't be economical, even if someone does that as a favour and does not charge for their time and effort (i.e. they do not take a business approach); better for TT authorised distributors to bring the goods into the UK in bulk (assuming that is actually done and they don't work a system of posting from Germany once a definite order is processed).
Better still if TT would take orders worldwide in this day and age of online shopping!
So, there are no answers here in these few thoughts; maybe just buy some other product than TTs?
__________________
Dave
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