Touratech offer
 

Now I know that Touratech.uk haven't got the greatest reputation when it comes to customer service, however below is the offer from their October newsletter.

Mind you, Ewan and Charlie can split opinions as well, so I not sure how good an offer it is!


"Touratech Delivery Service

We are currently holding more stock than we have ever kept in the past and due to bigger premises, more machines, and more staff at our factory - production times are now better than ever. At present over 99% of our orders are being received well within 7-10 working days, with many being a day or two after the order is placed.

To show how confident we are of our delivery dates we have decided to offer the following:

If you place an order for Touratech parts and a copy of the Long Way Down book during the Month of October and your order does not arrive within the 7-10 working days we will give you the book for free. (please note: this offer is not valid for special requests).

Visit our website at: www.touratech.co.uk"


"WOW" 10 days, a heck of a lot quicker than the last time ordered some stuff from them.

baswacky.

That was pretty much the lead time quoted and confirmed by email when we ordered 2 sets of panniers and racks for our XT's last year. If we'd gone ahead with the order, we'd have waited for 6 months for their arrival. Now, let me think, would the book have compensated us for all the planning we put into our trip, the costs, flights, time off work etc. I'm a fan of Charley and Ewan, but I don't think it would quite have covered everything.

We now find ourselves thanking Touratech UK for making their false promises and letting us down so badly at the eleventh hour because we ended up buying Metal Mules instead. Course if we'd realised to start with how good MM's were, we'd have saved ourselves all the emails, phone calls and stress with TT, but that's life. You can always sit and read the book while you're waiting for your order to arrive!!

I don't think 7 to 10 days is good service:thumbdown: I have had stuff from Australia, New Zealand and America quicker than that. From what I have read on other forums TT's attitude needs a stiff coat of looking at:thumbup1: Not to mention the price difference between UK and Germany (rip off), and the fact TT Germany will NOT ship to the UK:nono:, very bad business practices going on. Collusion?


Trophymick

Trophymick

try and live in norn iron where everything is a rip off to get sent here. You read all the crap about oh yes will be shipped to anywhere in the UK with in 2-3 days or something like that. you order the product then they say oh but norn iron is different that will be 2 weeks.

I was gonna get a bashplate for my Xt660R from touratech as it looks as if it could take bombs etc to it and not damage it at all, but after hereing all this jip about people in england and all waiting 3-6months for one product i probably would be waiting about 2 years for my bashplate. So thought bugger that and will be ordering one from a place called kedo.com

Touratech UK Dealer - rip off?
 

I understand that a big outfit like Touratech likes to have country agents - language issue, etc. But when the local agents prices are considerably higher than other countries, then there is a problem. Especially when you can not order from other country agents within the EU, where both product and shipping costs are considerably less!!!

So are you being ripped off, I think the answer is yes - probably. I used to compare prices on the German and USA website (and then feel as though I am be taken for a ride), then I would usually find another source.

As for delivery timescales, I have only ever heard one good comment about Touratech deliveries and my personal experience was so bad I vowed never to order anything from then again.

So the offer of a £17 book for waiting a lengthy time for your parts to be delivered - well I think its just an insult (or is it an admission of bad service?).

So if you are after panniers, sump guards and exhausts - try Metal Mule, they give you a "real" lead time, a competitive price, a superior product and give excellent customer service.

Yesterday I tried to order a part from Touratech (a cable for an IMO). Not in stock. I need it in a hurry.

Gave Dave Lambeth a call (01205871945) who had them in stock. Should arrive tomorrow. Great service.

Last part I ordered direct from Touratech took about 3 months to arrive.

I also question whether a refusal to sell from on-line shops in other EU countries is legal. Anyone have the facts on this?

October Newsletter
 

When I received that Touratech newsletter (which arrived in my inbox 3 times), I wrote (5 days ago) as follows:

"Very nice idea to have a newsletter, Louise. Does this mean Touratech UK will start replying to its customers? I, for one, am still waiting for a reply to my last enquiry and I know I'm not alone in my opinion of Touratech UK's customer service.

Best regards,"

I thought that was a reasonably worded e-mail. I meant it sincerely.
Guess what... I haven't had a reply.

I wish they would improve because I really like some of their products (especially at eBay prices) but their respect for customers (going way back) seems very poor.
Stephan

:nono: Ya hear that Touratech you suck! :nono:


Things are looking bad for TT (UK) people are ripping them on every board I visit, remember they didn't even come to the HU bash in Ripley this year, all those prospective clients and a no show, shame as I had brought tar and feathers.

When dealing with them via email it took 2 months for them to get back to me, and I was purchasing £1,000 of their kit, not good and If you call them they never have parts in stock.

In truth I've only ever busted the items that I bought from them, I dropped my bike and broke a foot peg and at £88 that hurt. Snapped part of the Chain guard, had to refit the Dual Halogen Lights.

But I must say I do love their f650gs pannier rack as it protects my ride really well, and the Dakar centre stand is a must but apart from that they have lost a customer in myself.

And why are they on average about 15% more expensive then the German site?


As for the Book, I'm currently 3,000 miles away from home living it, having planned and oraganised it myself, riding it solo, without any of the help and support that the actors get. So they can take the book stick it where the sun don't shine.

Nice one, Lee. :)

Hope the trip continues to go so well for you. And no doubt, some HUBBers will see you at a UK Ripley meeting after it - since you live there!
Stephan

FWIW Touratech Australia are nothing short of brilliant. Rather than put up with the 3 months etc delivery time from TT UK, you'd be better off contacting the Aus dealer. I've ordered from them several times now and the longest time I had to wait, from time of ordering to unpacked on my workshop bench was five days. They are polite, helpful, and I've not had a problem yet with them not having stock.

This is the point Clancy! TT Germany (or TT in any other country) will just refer you to the TT outlet/importer of the country you live in (if there is one):nono: .
Many have tried to bypass TT UK, but TT Germany will not post goods to the UK (probably in breach of European law?), they are colluding to make it impossible to get their goods from no one but TT in your country. Try and order something from Germany to be sent to your home address, if your country has a TT outlet they WILL NOT POST:thumbdown:
Maybe Mr Plumb should think of his customers, before it's too late,:helpsmilie: instead of bragging that it is mugs like us that allow him to do the Dakar!


Trophymick

When and where did he say that?

Cheers,

Nick Plumb Quote
 

Whilst I am not sure that Nick Plumb ever said that, up to a certain extent it is true, I feel you do support his racing in the Dakar, etc., indirectly via Touratech UK, etc.

I have never bought anything from Touratech since my only experience of there empty promises. I was originally told delivery would be 7 to 10 days, then 4 weeks at which point I cancelled my order. Six months Tourtech UK called me and asked if I would still like my order filling - unbelievable. My order was in excess £1500.

I for one feel somewhat 'peeved' that he goes racing on your money whilst his 'customers' have to put up with really poor lead times, very poor customer service and higher prices then Germany to boot!

But at the same time there are other companies out there (if you search), producing similar or better products, with realistic lead times, good customer service, etc. - so maybe the answer is in our hands, buy from some else and they may get the point - but I rather doubt it!

i wonder how long ewan and charlie had to wait to get their stuff? and for free

I bet they didnt even need to order anything, TT just sent them every single part they produced for the BMW GS and let them put it all on and i am sure if there was any problem they would have some over there in a jiffy or a new product sent out by personal TT staff ie one man, a car and one product.