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Trip Paperwork Covers all documentation, carnets, customs and country requirements, how to deal with insurance etc.
Photo by Marc Gibaud, Clouds on Tres Cerros and Mount Fitzroy, Argentinian Patagonia

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Photo by Marc Gibaud,
Clouds on Tres Cerros and
Mount Fitzroy, Argentinian Patagonia



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Old 13 Apr 2012
chris's Avatar
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Bennetts = tossers

Quote:
Originally Posted by Walkabout View Post
It's been going down this road for some years, ever since the insurance companies put an end to walking into one of their high street branches and dealing with human beings.
I suspect this thread will disappear without trace as it becomes absorbed into its' forum = Trip Transport.
There is a sticky for UK insurance issues within "trip paperwork" if anyone fancies starting it over again? That would at least mean that the various UK insurance companies could receive their deserved plaudits or brickbats!!
Would you like this thread moving over to "Trip Paperwork"? I can do it for you easily.


A slightly different situation, but possibly the description is of use to somebody. A while ago I took out insurance with Bennetts. Within the 2 week cooling off period I wished to cancel. They tried to shaft me. The following letter got me a full refund... Fight the bar stewards!
My street
My town
My county
My postcode
Bennetts Insurance
Pegasus House
Bakewell Road
Orton Southgate
Peterborough
PE2 6YS
Date of letter
Ref (policy number xxxxxxx)

Dear Bennetts
I herewith inform you that I have submitted a complaint to the Financial Ombudsman Service. Below is a timeline of my dealings with you (known here as “Bennetts”).

1st February 2009 me takes out motorcycle insurance online and pays by credit card £229.49 (policy number xxxxxxxx)

10th February 2009 I receive certificates of motor insurance, policy document, but NO key facts document from Bennetts

11th February 2009 After reading the policy document and looking at the policy excess amounts, I decide (clearly within my 14 day statutory cooling off period) that this is not the right policy for me. I post back, by Special Delivery, a letter to this effect, including the certificates of motor insurance. I have made no claim on the policy.

16th February 2009 I receive a letter dated 14th February from Bennetts saying the insurance is cancelled per 12th February. There is no mention of any fees to be paid.

5th March 2009I receive my credit card bill. On it there is a debit of £229.49 to Bennetts and a credit of £194.46 from Bennetts. This a discrepancy of £35.03

6th March 2009 at 5.40pm I call Bennetts to complain and speak to a customer service lady. She informs me that the £35.03 is made up of £5.03 pro rata usage and a £30 admin fee. She keeps on referring to a Key Facts document, I haven’t even heard of. She doesn’t have a copy herself either and is unable to tell me where on the Bennetts website this document can be found. (I am online as I call her). If this Key Facts document exists or not, is immaterial. Legally, charges must be “fair and reasonable”. I believe them to be unfair, and I know that by any stretch of the imagination, they are wholly unreasonable.

I know a lot about IT systems. For an admin clerk to press a button on a computer screen to cancel a policy, print a letter and put it in an envelope does not cost any organisation £30 in wages/time, unless of course, this clerk is being paid £30 per minute! If they are, can I have a job please?

As you have not dealt with my complaint to my satisfaction, I have been forced to submit a complaint to the Financial Ombudsman Service. Furthermore, I will forward a copy of this correspondence to the entire printed motorcycle press and post it on every online forum I can. Customers need to be treated with fairness, not ripped off at the first opportunity.


Yours sincerely,

me
__________________

TBS.com

Last edited by chris; 13 Apr 2012 at 14:10. Reason: Can't spell
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