7Likes

13 Apr 2012
|
 |
Registered Users
Veteran HUBBer
|
|
Join Date: Jun 2000
Location: GOC
Posts: 3,372
|
|
Bennetts = tossers
Quote:
Originally Posted by Walkabout
It's been going down this road for some years, ever since the insurance companies put an end to walking into one of their high street branches and dealing with human beings.
I suspect this thread will disappear without trace as it becomes absorbed into its' forum = Trip Transport.
There is a sticky for UK insurance issues within "trip paperwork" if anyone fancies starting it over again? That would at least mean that the various UK insurance companies could receive their deserved plaudits or brickbats!!
|
Would you like this thread moving over to "Trip Paperwork"? I can do it for you easily.
A slightly different situation, but possibly the description is of use to somebody. A while ago I took out insurance with Bennetts. Within the 2 week cooling off period I wished to cancel. They tried to shaft me. The following letter got me a full refund... Fight the bar stewards! My street
My town
My county
My postcode
Bennetts Insurance
Pegasus House
Bakewell Road
Orton Southgate
Peterborough
PE2 6YS
Date of letter
Ref (policy number xxxxxxx)
Dear Bennetts
I herewith inform you that I have submitted a complaint to the Financial Ombudsman Service. Below is a timeline of my dealings with you (known here as “Bennetts”).
1st February 2009 me takes out motorcycle insurance online and pays by credit card £229.49 (policy number xxxxxxxx)
10th February 2009 I receive certificates of motor insurance, policy document, but NO key facts document from Bennetts
11th February 2009 After reading the policy document and looking at the policy excess amounts, I decide (clearly within my 14 day statutory cooling off period) that this is not the right policy for me. I post back, by Special Delivery, a letter to this effect, including the certificates of motor insurance. I have made no claim on the policy.
16th February 2009 I receive a letter dated 14th February from Bennetts saying the insurance is cancelled per 12th February. There is no mention of any fees to be paid.
5th March 2009I receive my credit card bill. On it there is a debit of £229.49 to Bennetts and a credit of £194.46 from Bennetts. This a discrepancy of £35.03
6th March 2009 at 5.40pm I call Bennetts to complain and speak to a customer service lady. She informs me that the £35.03 is made up of £5.03 pro rata usage and a £30 admin fee. She keeps on referring to a Key Facts document, I haven’t even heard of. She doesn’t have a copy herself either and is unable to tell me where on the Bennetts website this document can be found. (I am online as I call her). If this Key Facts document exists or not, is immaterial. Legally, charges must be “fair and reasonable”. I believe them to be unfair, and I know that by any stretch of the imagination, they are wholly unreasonable.
I know a lot about IT systems. For an admin clerk to press a button on a computer screen to cancel a policy, print a letter and put it in an envelope does not cost any organisation £30 in wages/time, unless of course, this clerk is being paid £30 per minute! If they are, can I have a job please?
As you have not dealt with my complaint to my satisfaction, I have been forced to submit a complaint to the Financial Ombudsman Service. Furthermore, I will forward a copy of this correspondence to the entire printed motorcycle press and post it on every online forum I can. Customers need to be treated with fairness, not ripped off at the first opportunity.
Yours sincerely,
me
Last edited by chris; 13 Apr 2012 at 14:10.
Reason: Can't spell
|
Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
2020 Edition of Chris Scott's Adventure Motorcycling Handbook.
"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)

Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.
Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers and travel is covered on motorcycles of all sizes.
(ONLY US RESIDENTS and currently has a limit of 60 days.)
Ripcord Evacuation Insurance is available for ALL nationalities.
What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK
"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia
"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada
"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa
"This is the answer to all my questions." Haydn, Australia
"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany
Lots more comments here!

Every book a diary
Every chapter a day
Every day a journey
Refreshingly honest and compelling tales: the hights and lows of a life on the road. Solo, unsupported, budget journeys of discovery.
Authentic, engaging and evocative travel memoirs, overland, around the world and through life.
All 8 books available from the author or as eBooks and audio books
Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!
New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
|
|
|