Hi Andrew,
I first made contact with Jessica around the 1st June, discussed all sorts and got the ball rolling.
I sent the application, all required scans and photos to support my low valuation on the 10th June, but did not include the bank guarentee/insurance forms (as discussed with Jessica. I wanted to get the valuation ok'd before deciding how to finance it).
Then began a period of in-activity.
I phoned to see what was going on and got the 'you didn't send us all the paperwork' response.
It was a bit annoying as we had discussed every detail of what i was doing before hand.
They ok'd the valuation pretty quickly after that (even expressed some concern about taking such a rust bucket accross Africa  )
There was about a week wasted between me getting the quote and actually paying it and it turned up 26th July.
I know it's a ball ache, but keep trying them on the phone.
They are busy, but i do believe they try to be helpful and know what it means to us.
Hope you get it through soon. It will be worth it!
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