Hi,
I've just recieved my carnet today.
I can sort of relate to what you're saying.
Jessica did answer most of the times i tried though, and always replied to answer phone messages by the next day the couple of times i left a message.
For a while it felt like she said all the right things on the phone, but not very much happened.
I took the stance that it was down to me to chase the next stage of things. Whenever i sent them anything, i followed it up three of four days later with a call.
You could fairly argue that shouldn't be necessary, but it all ended well.
Emails were better at times, quite a few went back and forth, but they are no substitute for talking to someone a lot of the time.
It's a process i'm glad to have behind me, but the possibilities it opens up WAY outway the agro.
Good luck, i really hope you're sorted soon
Sam
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