For a company who's motto is “made for adventure”, Touratech UK have gone to great lengths to stuff my adventure.

Now don’t get me wrong I actually like and own some Touratech products, but is there another company less helpful than Touratech UK?

I am am 18 months into an worldwide motorcycle adventure and currently in New Zealand, about to depart to the UK to pick up my new BMW GS 800 Adventure and tour Europe for around 3 - 4 months before heading to Canada and the Americas.

My brother lives in the UK so I thought I would do the smart thing and order some stuff from Touratech UK to be delivered to my brothers address as I can use his workshop to set the bike up. Should be easy you would think, NOT WHEN YOU ARE DEALING WITH PEOPLE WITH LITTLE OR NO COMMON SENSE.

Good on you Touratech UK…..

First that denied me access to complete my order.

When I questioned them about “Blocking” me the said it was a fault with the website. This of course was complete lies as when I accessed the site using a UK proxy sever I could get access.

When I pointed this out they again lied and said they had just fixed it, but of course this was not true because at the same time I had access through a proxy sever I was still blocked when I used a New Zealand sever.

Just so we are clear, Touratech UK knew I was coming to the UK, knew I was buying a bike in the UK, knew I was getting the items delivered to a UK address yet this is what they advised me to do….

“As I can see you are based in New Zealand. You will need to order through Touratech New Zealand.
http://touratech.co.nz/shop/“

Are these fools for real. What am I meant to do carry the crash bars and other accessories as carry on luggage.

Well done Touratech UK, I have now voted with my feet and will buy precisely nothing from these incompetent idiots.