Bad advice regarding carnets is quite common I'm afraid. For example - Official ADAC CDP issuer website has maps of countries where carnet is mandatory and some of those are completely false:
https://www.adac.de/reise-freizeit/r...sages-english/
Click on PDF links under "An overview - Which country requires a Carnet?" and see for yourself.
Countries like Ecuador, Peru, Kenya, Malawi, Myanmar, Timor-Leste and others...are marked as "carnet required" which is false.
So let's not judge new travellers who get bad advice from official organisations or tour operators (like in this case). These guys are probably trying to advertise and sell as many carnets as possible.
Instead let's point them in the right direction. There is an excellent website with an up-to-date world map of countries with accurate information regarding carnets and temporary import of vehicles:
https://overlandingassociation.org/carnet-de-passage/
Hope this helps.
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