Far be it for me to be defending big companies, especially after my run in with Visa yesterday but that's not been my experience with 1&1. I've been hosting my two business websites, a few "vanity" sites and my e mail with them for nearly four years without any trouble at all for a fiver a month.
Things must have changed though because the last time I had to call them (about 3yrs ago) with an e mail problem it was definitely to a UK call centre.
Having written this now I'll probably find it's all gone wrong when I switch on the computer tomorrow!
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