I know two people/companies who have lost their domains trying to exit 1&1.
I have worked in the ISP business, and what tends to happen is development is done building systems to create your account, register your domain, provide you with storage space, etc, etc. But it stops there. There is no infrastructure to help customers migrate away from the company, because that doesn't make the ISP money. And margins are tight. Consequently, when something goes not-quite-right, there's nothing in place to deal with it except a poorly paid and under-trained scapegoat.
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