That's typical of BMW support outside the US where consumer protection laws force them to operate somewhat close to a modern business. I have been without my bike, which is my transportation here in Mexico, for 45 working days. Why? Because the dealership has a total monopoly in this part of Mexico, they could not source the parts locally from other Mexican dealers, and sat on their arses for 30 days deciding what to do. At the national level it is hardly any better. You'll be lucky to get a phone call out of them once you dare lodge a complaint regarding their legendary 5 star service and reliability.
They know they can force consumers here to use the dealer service to keep warranties valid, unlike in the USA, and can treat riders like dirt. In my case, it is an insurance claim due to hitting an unmarked hellacious tope lying in wait in the shadow of a tree, square edged and a good 8 inches tall. Real nice of someone to put the thing there for a junction with a farm road that is used maybe once a week. Insurance company came through with stellar service, BMW national and local suck. Decent service, as outlined above and on those two occasions is the exception and by no means the rule.
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