Home From Dubai to The Netherlands, Rotterdam - January, 2023

From Dubai to The Netherlands, Rotterdam - January, 2023

Submitted by Verkamman
Route
Shipment From: 
Dubai
Shipment To: 
The Netherlands, Rotterdam
Shipper details
Contact person name: 
Thomas Buse
Company name: 
Pangaea Speed Cargo & Shipping L.L.C
Company web page: 
https://www.pangaeaspeed.com/
Contact person email: 
t.b...@pangaeaspeed.com
Travellers Impressions of the shipper
Recommended?: 
No
Rating: 
1/5 - Useless
Information about this Shipment
Shipping Method: 
Sea
Shipping date: 
January, 2023
Cost Paid at Start (US $): 
0
Cost Paid at Destination (US $): 
0
Comments: 

What a disaster this company. I delivered my motorbike for shipment to Europe; I came into the Emirates through Oman. Customs at the border did not stamp my Carnet de Passage, not an issue at all but Pangaea believed it was an issue. That’s OK but their support was way below zero. Almost every message started with “It’s your problem”. I was already in Europe and basically, they wanted me to fly back and sort the ‘issue’. They didn’t even try to contact customs Dubai to discuss. What a nightmare it was.

Finally, I manage to get the bike over to AEON Shipping in Dubai and they got the motorbike on a boat within a week. The Carnet stamp was not required at all as I tried to explain to Pangaea in the first place.

I’m ok with the fact that Pangaea believed the stamp was required but the lack of support and empathy was just shocking. Also, they had apparently no clue on document requirements and customs procedures. I would not recommend them to anyone. Go AEON.


 

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