Home From Bogota, Colombia to Lima, Peru - October, 2021

From Bogota, Colombia to Lima, Peru - October, 2021

Submitted by cg123
Route
Shipment From: 
Bogota, Colombia
Shipment To: 
Lima, Peru
Shipper details
Contact person name: 
Veronica
Company name: 
Cargo rider
Company web page: 
https://cargorider.com.co
Contact person email: 
come...@cargorider.com.co
Travellers Impressions of the shipper
Recommended?: 
Yes
Rating: 
4/5 - Good
Information about this Shipment
Shipping Method: 
Air
Shipping date: 
October, 2021
Cost Paid at Start (US $): 
2000
Cost Paid at Destination (US $): 
1500
Comments: 

Veronica and the team at the Bogota end were great; prompt and clear responses at any time even the weekend, friendly service with hotel pick up and coffee. They knew the process well. She did everything possible to help with the problems detailed below and paid for the damage to the bike.

At the Lima end, Roberto from DPW logistics was unacceptable. He lied on timings, would not give clear explanations even when deviating from what he had previously stated, and seemed totally disinterested. It was like they had never done it before; the most entertaining example was not considering a method for getting the motorbike in its crate out of the truck!

When removing the bike from the crate there were a number of breakages, including indicators and pannier locks. The Lima agents couldn't care less and refused to talk about it, while Bogota were horrified and promptly paid for repairs.

Overall a painful, drawn out and expensive process. I would avoid this leg which was forced by the mental air borders but no land borders covid nonsense, but recommend Cargo rider for other movements.


 

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