From Alexandria, Egypt to Chicago, USA - March, 2016

Nermien is very professional and quick to respond to emails. My experience could not have been easier. I just rode my bike to their downtown office, left my bike in their underground garage, put my extra gear in her office, and they measured the bike and had the crate made. I was done in 3 hours. They took me to to government offices to complete legal papers and that was it. I did email copies of my passport, carnet, and bike registration to them ahead of time. The price she quoted via email never changed. The $1500 USD was the total all in price, including crating. Shipping time is to be 45 days. She did request payment in US cash.

UPDATE!!! 9-20-16
It ended up taking 90 days for my bike to reach Chicago, not 45 days as I was told.
Total cost went from $1500 to over $2400US due to all sorts of port fees in Amsterdam and New York. My bike was held in Amsterdam for exactly what reason I will never know, except that the New York importer informed me that they had to send my original Carnet all the way to Amsterdam to get my bike released. WHAT??? The shipper in Alexandria had mail carnet back to me in Chicago when my bike left Alexandria. The New York importer insisted I overnight the carnet to New York where they then took 10 more days to forward it to Amsterdam. RIDICULOUS.
When I finally went to pick up my bike here in Chicago, it was fallen over in the sorriest crate you can imagine. It was not a fully enclosed crate, it was slatted. Nothing was missing but the handlebars were bent way beyond repair (I will never understand how this happened) and the bike was just barely hanging by a thread on their sorry straps. it looks as if it went through WW2.
When I relayed all of this to Nermian back in Alexandria, she said her quote was door to port. I said right, my port is Chicago, not Amsterdam. I asked her to reimburse me for some of the crazy expenses incurred in Amsterdam. She would not, saying they were beyond her control. Bottom line, she is an excellent person to work with, but buyer beware of additional costs if shipping by sea. I most likely will never ship by sea again. Air is the way to go. I would have given Nermian a 5/5 rating except for 6 week delay and the additional $905.