Jeff, niello8/Si's husband, here. Thanks for the advice everyone.

A quick update. We've been in regular contact with Toll Dili. We send one or two emails a day to try to get more information, clarify that the bike fuel is empty and oil is not a DG, etc. They send incomplete responses every couple days or so. They seem to have no expertise in DG themselves and so are simply serving as no-value-add liaisons with their Singapore office. I've asked for direct emails/phones numbers for supervisors and Singapore reps but this is never provided. So I called the main Toll Singapore number and get transferred around, ultimately to a couple rep's voice mails. They're never around.

This morning we began calling the Toll US and Toll Canada offices. The sea import/export reps are both responsive and seem willing to help but both were surprised to find that the only document we have is a standard bill of lading from Perkins, rather than a house bill of lading from Toll. Toll bought Perkins a few years ago, so I can't answer why the Dili office is still using Perkins documentation. I'm starting to think that the bill of lading that Toll Dili sent to us is the one provided to them by the sea carrier, which just happens to have been a boat (named the Kathryn Bay) formerly owned by Perkins, if that makes any sense. Ordinarily, a freight forwarding company would then take this (master) bill of lading and produce a house bill of lading and provide that to us, the shipper/consignee, but they didn't do this. I'm no expert, obviously, but this is my current best guess as to the B/L situation. What do you all think?

Anyway, back to Toll US and Canada. Because I can't provide a house bill of lading, they can't do their own independent research on what's going on. They have to check with the "overseas offices" themselves. Hopefully they'll do this and have better luck than me and Toll Dili.

We'll keep posting updates as we have them. Hopefully this thread will help others avoid these problems!

Thanks again,
Jeff (and Si)