Jc
You're right about a 'good', friendly service. We weren't disappointed until we went to pick up the tyres and got royally shafted by all the fees/taxes etc. It doubled the cost and I would not expect them to know what amount of extras we'd need to pay.
An explicit warning would have been nice though.
Maybe that's what this is....
Next time I'd use DHL for smaller (sub-bike size) because at least then you can go and blag it with some bloke in an office rather than be left guessing outside in the hot sun.
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