A happy ending....
An update to the folks who have been following this thread... Thanks to help from StretcherMonkey from the HUBB who has very kindly translated letters from me into Spanish, and replies from Hotel Arte Vida into English, the hotel management have been in discussions with their bank and agreed that a transaction could show up as failed on their machine if the connection to the bank is lost at a critical point in time, yet the transaction at the bank side can be completed as successful - they assume that this must be what has happened and offered their apologies and refunded accordingly. So the power of the HUBB has I am sure not for the first time been excercised - many many thanks to StretcherMonkey for his time and effort and apolgies to Hotel Arte Vida for shaming them where it appears that I have jumped to the wrong conclusions too soon...
Happy Travels, Noel.
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