Quote:
Originally Posted by Stretcher Monkey
I think you should start with a stern letter/threat to the hotel-owners. This won't be the first or last time this happens.
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In the absence of a cash receipt, I think you are right that he should contact the hotel. He should insist on a written reply to his correspondence; that usually stirs things up.
All the same, the original transaction was attempted using the credit card. The customer was specifically told that the transaction had not gone through. For that reason he settled in cash. So if he does not get any satisfaction from the hotel he should still pursue the credit card company. Any lack of response from the hotel will strengthen his claim.
In cases such as this, it is unfortunately the squeaky wheel that gets oiled. If you keep making a noise, you get some attention.
Keep pushing. 
Stephan
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