Be persistant with your claim, I disputed a $220 cash advance charge on a Mastercard from last December and its finally been credited back in late April. It only took 5 phone calls from me, 4 phone calls from the Bank, 1 visit to the Bank, 2 emails and 1 letter from me.
I'm sure its their policy to delay, lose and avoid actually replying to disputes until you just say "bugger it".
I am now going back through my CC statements for the last 2 years to recover the "$650 of cash advance fees" I've been incorrectly charged.
I've got to get a life!!
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