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The renewal letter / email should state that the policy will auto-renew a few days before the actual expiry date. This is to ensure they get your money from the bank on the date the policy expires. However, probably like many others, the reminder usually arrives a few weeks before I get around to searching the web for a better deal. Fortunately, I've not yet been caught out & now always tell them to cancel the auto-renewal, even if I end up renewing with them!
I work for an insurance company (non vehicle related) & the FSA (now FCA) have insisted that we stop auto-renewing policies. I'm hoping that this regulation will cascade down across all insurance policies as it's a total scam to slowly increase payments. What happened to customer loyalty where you got a discount instead?
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 Elaine
Striving to live the ordinary life in a non ordinary way
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