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Originally Posted by dave ede
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Well, I'm not ready to blow Starbucks off because of the article in the link you posted.
Most of the world was not prepared for what was happening that day. No corporate guideline or procedure was in place to deal with this unthinkable atrocity. People were dumbfounded, helpless, confused.
Other corporations reacted in a similar way like Starbucks. I had a personal experience with a rent-a-car company, who threatened to press charges if I didn't return the car as scheduled to the location stipulated in the rental agreement. I was stuck at a trade show in Las Vegas and drove 2,000 miles back to Atlanta, GA, collecting co-workers along the way, taking them home. I told the rental car place to "stick it".
As it turned out, all rent-a-car companies ended up not charging customers for "exotic" drop-off locations or excessive mileage. But, at the time, they did not know how to deal with the situation in the beginning either.
In the end, corporations are run by people. People, who in my opinion are entitled to make mistakes, especially when they correct them later. In distress situation, people cling to what they know. Only a minority of a few blessed folks can think on their feet without orders, guidelines and directions when disaster strikes. Could Starbucks have reacted faster? - properly they could have.
Just my $0.02 on that subject...
...and, cheers !
__________________
Thomas
"Hey, ...I'm just ridin' shotgun" 
Last edited by T.REX63; 19 May 2010 at 04:12.
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