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14 Feb 2017
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Join Date: Oct 2007
Location: Des Moines
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I have heard mostly good things about them. They make asymmetrical pannier racks for a few different popular models of bikes.
I have a motorcycle business too and often refer my customers to buy racks from them.
In the smart phone age I do not feel that good customer service gets rewarded by the customer as much as it used to. I will often replace a lock for free at no charge. 5 years ago, I would say about half of those customers would write a positive review or send a thank you note. Today, the attitude is, "Well they better replace it for free or I am going to make a huge stink about it."
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14 Feb 2017
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Registered Users
HUBB regular
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Join Date: Jan 2015
Posts: 98
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Quote:
Originally Posted by gatogato
I have heard mostly good things about them. They make asymmetrical pannier racks for a few different popular models of bikes.
I have a motorcycle business too and often refer my customers to buy racks from them.
In the smart phone age I do not feel that good customer service gets rewarded by the customer as much as it used to. I will often replace a lock for free at no charge. 5 years ago, I would say about half of those customers would write a positive review or send a thank you note. Today, the attitude is, "Well they better replace it for free or I am going to make a huge stink about it."
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Which means it's doubly important to deliver a decent standard of service at the first time of asking, especially when people have paid up front in good faith.
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14 Feb 2017
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Join Date: Oct 2007
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Quote:
Originally Posted by ChrisFS
Which means it's doubly important to deliver a decent standard of service at the first time of asking, especially when people have paid up front in good faith.
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Life is a two way street is all I am saying. How often do you leave positive feedback when you buy something on ebay?
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Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
2020 Edition of Chris Scott's Adventure Motorcycling Handbook.
"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)

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Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers and travel is covered on motorcycles of all sizes.
(ONLY US RESIDENTS and currently has a limit of 60 days.)
Ripcord Evacuation Insurance is available for ALL nationalities.
What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK
"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia
"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada
"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa
"This is the answer to all my questions." Haydn, Australia
"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany
Lots more comments here!

Every book a diary
Every chapter a day
Every day a journey
Refreshingly honest and compelling tales: the hights and lows of a life on the road. Solo, unsupported, budget journeys of discovery.
Authentic, engaging and evocative travel memoirs, overland, around the world and through life.
All 8 books available from the author or as eBooks and audio books
Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!
New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
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