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Poll: Have you seen the darkside of Paypal?
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Have you seen the darkside of Paypal?

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  #1  
Old 3 Mar 2015
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  #2  
Old 22 Mar 2015
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I'll trust paypal for buying some small things, but nothing tech related.
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  #3  
Old 30 Mar 2009
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Originally Posted by macosie View Post
I’m done using Ebay because I’m done with Paypal.

A few weeks ago I purchased Guitar lessons via Paypal. For some reason they limited my account, the transaction was ‘cancelled’ and the money transfer from my account was ‘denied’.
To un-limit my account I had to follow 4 steps, one of which I can’t. Because I don’t have a credit card (one reason I use Paypal), I cannot un-limit my account. I contacted customer service about it, but I keep getting the same automated response, follow the 4 steps, and then we’ll un-limit you. I can't help but wonder why are they so desperate to have a credit card? They pull funds directly from my account, that's should be better shouldn't it?
So, my account is frozen, and there is nothing I can do. But wait! It gets even better. I discovered that the ‘denied’ money transfer for the 'cancelled' transaction was still completed. Isn’t that unusual? So, now they have more of my money. And, because of the ‘limitation’ I can’t get it back; I can’t pay; and I can’t even close my account. So, they stop me from doing anything, and they keep my money. Does that not sound a little crooked to you?
I’ve sent several emails, and customer service is completely useless. I’m currently in Kazakhstan, so I’m not going to bother to phone and waste my money on their infamous phone system. According to other forums, it’s near impossible to get a real person on the phone anyway, it’ll cost me more than what they’ve stolen. That is what they count on, that way my money looks ‘abandoned’.
Before this, I’d used Paypal as both a buyer and seller and was really happy with the service they provided. Unfortunately, I’ve encountered the “dark-side” of Paypal. So now the convenience of Ebay is lost to me; aren’t they the ones who own Paypal? Well they’ve lost a customer, and I plan to spread the word.
I’m not the only one who has lost faith in Paypal. Do a search and you will find several websites and forums dedicated to the “scam that is Paypal”.
I didn't do anything wrong, but still I've been treated like a criminal, and have had my money stolen. Check the sites out, and beware using Paypal.

OMG I can't believe I'm reading this, today this exact same thing happened to me and I'm really pissed off about it!! the person who I sent the money too now thinks that I'm trying to dodge them, it's all very embarrassing and annoying and not what I need.

However I think the reason is that as I am sending the money from South America it might set off a flag in their system of some sort.. who knows, mine was only a $50 transaction so they really shouldn't be able to do this!!

Oh and might I also add that I too don't have my original bank account or credit card so I sent them an email but I bet it will do no good...
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  #4  
Old 1 Apr 2009
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I had similar problems with paypal in the beginning, but that was all sorted when I followed the steps where they put a small deposit in your bank account and you let them know how much for - just so they can 'prove' you're who you say you are.

When I looked into it in more detail I discovered it was due to anti-money laundering legislation in the UK and the US - this was the primary reason for the split of paypal.com and paypal.co.uk - the new steps where put in place as a direct result of that legislation.

As I understand it, they can 'prove' who you are a couple of different ways - before I had a CC it was the bank deposit thing - now I have a CC it appears to be much easier - they're 'allowed' to trust the CC providors information.

I'm just looking back through my paypal statment now and realised how much I use it - I live in Australia at the moment and moving money from there to the UK is free via paypal or £22 via Abby, or $30 via Commonwealth Bank of Australia, I also use it to pay for my monthly subscriptions to blip.tv, fund skype, purchase from ebay, buy a magazine subscription, oh and most importantly, pay for my Horizons DVD - all within the last couple of weeks...

Meh, I think they've got a shit load of legislation they have to abide by and they're caught in the middle in terms of 'having' to freeze accounts that don't meet the rules that are put in place. That doesn't excuse bad customer service though.

Whilst we're talking Credit Cards - it's increasinly difficult to live in todays society without one - which I think is just plane wrong - however, if you can't get a cc - as I couldn't for a while - then there are a few options that can make your life easier...

1 - Try Capital One - well known for issuing CCs with small limits to people who otherwise can't get one - it's also a full 'Credit Card' so can be used to authorise things like PayPal (£200 is the normal limit)
2 - Try a pre-paid card - but it has to be one registered to your name and address rather than an 'annomous' one bought from the post office - your bank probably already does one, if not try your local building society. This got me out of a hole when I was traveling for business and HAD to leave a copy of my CC at a hotel reception.

Hope that helps.


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  #5  
Old 1 Apr 2009
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I have never had any problem with paypal.

Once your account or card is verified your transactions will be smooth as silk.

Lee
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  #6  
Old 2 Apr 2009
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Quote:
Originally Posted by NewAdventurerLee View Post
I have never had any problem with paypal.

Once your account or card is verified your transactions will be smooth as silk.

Lee
Account is verified... smooth like silk for ages... now, feels like the toilet paper in a German trainstation.... ouch..
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  #7  
Old 2 Apr 2009
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Quote:
Originally Posted by NewAdventurerLee View Post
I have never had any problem with paypal.

Once your account or card is verified your transactions will be smooth as silk.

Lee
How long have you been working for them, then?

How many international transactions have you tried to complete when suddenly "Verified" means sweet FA, all because PayPal don't have any cajones. Nor do they have the cajones to counter a complaint.
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  #8  
Old 16 Apr 2009
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Paypal

Most disreputable company I've ever had the misfortune to deal with.
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  #9  
Old 16 Apr 2009
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Quote:
Originally Posted by Stretcher Monkey View Post
How long have you been working for them, then?

How many international transactions have you tried to complete when suddenly "Verified" means sweet FA, all because PayPal don't have any cajones. Nor do they have the cajones to counter a complaint.

I am happy to say that I dont work for them, and my opinion is that I have not had any problems and that my transactions, UK and International have been trouble free............I think Paypal is a great service...Thats my opinion, you are entitled to your opinion aswell

Lee
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  #10  
Old 11 Oct 2010
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Quote:
Originally Posted by macosie View Post
They pull funds directly from my account

The real problem here is the fact that you've essentially given access to Paypal to directly debit your (savings?) account without need for confirmation.

This is very dangerous, and I would recommend anyone against using this or anything like direct-debit for this particular reason. You don't have control.

The difference with using a Credit Card is that they act as an intermediatory, giving you some level of protection against fraud, criminality and other. You pay for the service but at least a Credit Card doesn't have access to your money.

I haven't had any problems with PayPal but I am ALWAYS wary of where my money goes.

Oh and incase it wasn't clear, STAY AWAY from DIRECT DEBIT !!
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  #11  
Old 20 Oct 2010
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Quote:
Originally Posted by TurboCharger View Post
I haven't had any problems with PayPal but I am ALWAYS wary of where my money goes.
+1

It's a useful if expensive service
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  #12  
Old 19 May 2012
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Hi,

Quote:
Originally Posted by Gecko View Post
....where's the problem with that?
The problem is i think they bock mony back very easy. I think all the bayer has to do is to klick he did not get his item or if he signed he got it that it was broken. Then if the seller doesnt have a tracking code his money is gone and if he has the code they tell the bayer to ship the used Item back even there was no return accepted in the transaktion. The seller is allways the looser here. His money will be gone and he even payed for shiping one way...

They also blocked my accound when i needet it...when i loged in from different countrys while traveling. Thats where Paypal would make sence because onlinebanking doesnt work if your cellphone cant roam to get the TAN SMS. As long as you can use onlinebanking, there is no need to use Paypal.

So what? Tobi
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  #13  
Old 4 Dec 2013
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Quote:
Originally Posted by macosie View Post
I’m done using Ebay because I’m done with Paypal.

A few weeks ago I purchased Guitar lessons via Paypal. For some reason they limited my account, the transaction was ‘cancelled’ and the money transfer from my account was ‘denied’.
To un-limit my account I had to follow 4 steps, one of which I can’t. Because I don’t have a credit card (one reason I use Paypal), I cannot un-limit my account. I contacted customer service about it, but I keep getting the same automated response, follow the 4 steps, and then we’ll un-limit you. I can't help but wonder why are they so desperate to have a credit card? They pull funds directly from my account, that's should be better shouldn't it?
So, my account is frozen, and there is nothing I can do. But wait! It gets even better. I discovered that the ‘denied’ money transfer for the 'cancelled' transaction was still completed. Isn’t that unusual? So, now they have more of my money. And, because of the ‘limitation’ I can’t get it back; I can’t pay; and I can’t even close my account. So, they stop me from doing anything, and they keep my money. Does that not sound a little crooked to you?
I’ve sent several emails, and customer service is completely useless. I’m currently in Kazakhstan, so I’m not going to bother to phone and waste my money on their infamous phone system. According to other forums, it’s near impossible to get a real person on the phone anyway, it’ll cost me more than what they’ve stolen. That is what they count on, that way my money looks ‘abandoned’.
Before this, I’d used Paypal as both a buyer and seller and was really happy with the service they provided. Unfortunately, I’ve encountered the “dark-side” of Paypal. So now the convenience of Ebay is lost to me; aren’t they the ones who own Paypal? Well they’ve lost a customer, and I plan to spread the word.
I’m not the only one who has lost faith in Paypal. Do a search and you will find several websites and forums dedicated to the “scam that is Paypal”.
I didn't do anything wrong, but still I've been treated like a criminal, and have had my money stolen. Check the sites out, and beware using Paypal.
Try buying a prepaid Visa card for your credit card requirement. You can go on line and register your name and address to the card to make it pass their check. I think this should work for you.

I agree that Paypal can be a problem. Someone on here commented on the 3% charge. If that were all it wouldn't be so bad. Do all the calculations after selling something and by the time you have transferred the money into your account you're likely going to find its 10% after Paypal and Ebay both get their fees. But that's not the crux of it, it's the power that ebay can wield with reviews or status or money holds. Really something you need to enter with eyes wide open.
Best if luck.
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  #14  
Old 4 Dec 2013
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yup .. paypal and ebay can be a giant pain in the ass!!

that said .. both can be the easiest way to handle certain type transactions. despite the 3% to 10% toll ebay/paypal extracts on transactions.

but one must know the rules under both operate under. for instance if one is shipping a sold item. one MUST know under what terms items is considered delivered. electronic tracking yes .. but at what $$ is signature required to prove delivery.

then how does one protect against the biggest gotcha for seller on ebay? which is buyer can claim "item was not as claimed" paypal has your funds locked up and will return to crooked buyer.

one must understand paypal/ebay only cares for paypal/ebay. they go to great lengths to protect itself but cares little to nothing for seller, who pays all the fees.

so one MUST understand the rules and take steps accordingly. for instance if one is selling a DVD player on ebay. one must take a series of videos/pictures showing DVD operating in every possible mode. if crooked buyer says DVD tray is broken .. you pull out video proving otherwise, etc. etc.

what PITA to sell goods this way .. much easier to sell on craigslist!
I've all but stopped selling on ebay but still purchase small items on ebay.

paypal is completely different .. I'm constantly using paypal for transactions amongst Adv folks buying gear. which is one of the most cost effective way to gear up for a trip. buying/selling amongst establish forum members has to be one of the safest ways to trade.

purchased my R80G/S sight unseen based a trusted Adv member's word. beemerguru did a frame off restoration on R80G/S. sent paypal for the entire amount. then paid for shipping from California to Oklahoma. G/S arrived in mint condition, along with clear title.
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  #15  
Old 8 Jan 2017
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Quote:
Originally Posted by _CY_ View Post
one must understand paypal/ebay only cares for paypal/ebay. they go to great lengths to protect itself but cares little to nothing for seller, who pays all the fees.

so one MUST understand the rules and take steps accordingly. for instance if one is selling a DVD player on ebay. one must take a series of videos/pictures showing DVD operating in every possible mode. if crooked buyer says DVD tray is broken .. you pull out video proving otherwise, etc. etc.

what PITA to sell goods this way .. much easier to sell on craigslist!
I've all but stopped selling on ebay but still purchase small items on ebay.

Well said, in the early days of ebay/paypal the system worked great because there was an adequate checks and balances system on buyers and sellers. When Meg Whitman came in, I'm pretty sure she tried to mimic Amazon's system of courting 'the mega sellers." She did her best to tip the playing field towards the big guys and I think that strategy worked to increase profits for a while, but now ebay has lost of its core following.

As a seller on ebay, I think a lot of the issues have to do with what demographic of people you are normally dealing with. If you are selling used electronics/ video games then it is going to be a lot of young kids buying your products. If you are selling new race parts then it is going to be 35-65 year old high income people.
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