I got stung big time by the post office, I came back to UK for a short visit, after being out of the country for 2.5 yrs. I rang them, and asked, if I bought a 3 month policy for example, and I decide to stay abroad for another couple of months, could I extend whilst away?
They said yes, and the policy documents confirmed this. When I did decide to stay on in new zealand, I rang up to extend, and was told that I couldn't extend without returning to the UK and buying a new policy. This was because they had changed underwriters and the new underwriters did not allow this. GRRRR!!! So no coverage now. Post office did not contact me to say the policy had changed, and even when purchasing the policy, it took several phone calls to get the docs emailed through, and their online portal never really worked properly.
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