Unacceptable terms
Quote:
Originally Posted by Global_Rescue
Bill, we’re sorry to hear you’re still unhappy with our company despite our earlier explanation and the refund we provided to you.
Global Rescue did not receive any call until after you were rescued unfortunately. We are a worldwide rescue and evacuation service, not travel insurance. As such, we only provide services and cannot and do not pay claims. A good comparison is your local fire dept -- they will put out the fire at your house and you won’t get a bill, but if you call someone else to put out the fire and pay them to do it, the local fire dept. won’t reimburse you for your costs.
We'd be happy to discuss this further so you understand how the thousands of members whose lives we’ve helped save over the years have used our services.
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I was looking into it and would have been little skeptical but your response convinced me not to go with you guys as you are trying to get away on technicality and not adhering to spirit of your promised service. I don't understand how can you expect from someone who has accident or has falls seriously ill to make sure you approve the rescue instead of taking fastest help the person can get. I would have understood that you would have some cap for transportation cost but flat out denial does not seem right.
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Ride Beyond Borders
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