Go Back   Horizons Unlimited - The HUBB > Regional Forums > SOUTH AMERICA
SOUTH AMERICA Topics specific to South America only.
Photo by Mark Newton, Mexican camping

I haven't been everywhere...
but it's on my list!


Photo by Mark Newton,
Camping in the Mexican desert



Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 19 Jul 2013
Registered Users
HUBB regular
 
Join Date: Oct 2012
Posts: 35
BMW, Quito, Ecuador!!!

Greetings BMW Motorrad,
I am a forty four year old life long motorcycle enthusiast and journalist. I have been riding BMW motorcycles since my first ride with my uncle in 1974 at five years old. I am currently on an around the world trip (a book in progress) with a friend, both riding on 2007 F650S'.
We started in Florida and are currently in Coca, Ecuador.
On our way south we dropped our bikes off at Bogota BMW to get our oil changed, new tires and new chains and sprockets.
We were greeted at the door by the Motorrad service manager Edgar Gomez. He offered us coffee and we had a chat about our mutual long rides on BMW's.
After the coffee and chat, when I asked him when I could pick up the bikes, he said tomorrow. Wow!
When we came to pick up our bikes the next day they were clean and shiny, (they were covered in mud and dirt when we dropped them off). We also noticed that long since broken items were now working again like new! We were absolutely stunned. Service like that is very hard to find these days. Edgar is our hero!
We loved our experience at Bogota BMW!

On our way south through Banos, Ecuador, my radiator (which I had replaced with a new one just six months before) was leaking profusely. I was also having an issue with a fuse blowing and disabling the gauges, brake light, and hand grips.
From Banos we had the bikes loaded into a truck and taken to Quito BMW for diagnosis and repairs.
After we unloaded the bikes, a “service representative”, came, said hi, then soon disappeared. After waiting for thirty minutes in the parking lot, finally, Gabriel Espinosa wrote up the issues I described. The next day we took a taxi back. “All is good, don't worry” he told us. We hopped on our bikes, hit the starter.....silence. Gabriel tried..... silence...nothing. On his fourth attempt it started and Gabriel said “ see! Its ok!”
I told him that starting on the fourth try was not ok! We could be stuck in the middle of the desert, miles from nowhere! This was not a joke! He said they would look into it. When I asked him about getting another radiator he said he didn't have one in stock. So I asked him if he could check BMW in Bogota, or Lima to see if they have one. He told me “impossible”. What!? BMW motorcycles are bought and sold because of their dependability and outstanding service, especially for “adventure riders”......right?
So I asked to speak to the service manger. Twenty minutes later Humberto Sandoval comes out and tells us a new radiator is “impossible. Then he suggests that we “fly to Lima BMW and see if they can help you”.
After three days they finally listened to me and found the short blowing the fuse.
Don't stop reading yet! It gets better!
For three days we are told that they will contact us the next day via email and phone. For three days......nothing...
Each day we take a taxi in the late afternoon to the dealership. Each day they say “don't worry”. Each day, another problem.
Finally a BMW Motorrad “mechanic”, I wish I remembered his name, takes my bike for a “two hour test ride” while we wait in the parking lot.
When he comes back he says “all is ok, ready to go”.
The next morning on departure, I look at my odometer, it being in sync with my partners.
My odometer reads exactly three miles more than when I dropped it off. Two hour test ride!!!!? Replacement parts “impossible”!?
We are not Ewan Mcgregor, we don't have support vehicles. BMW reps in Quito don't give a **** about their customers or their bikes!
We are now stuck, sitting here in Coca Ecuador with a bad radiator with water in the oil and major electrical problems that BMW Quito couldn't, or more to the point, wouldn't fix!
I would also like to mention that I am not your typical BMW rider. I look a lot more like a Harley rider and get many jokes about it. Riding BMW motorcycles has been my life.....but at the moment I am stuck in the jungle between Quito BMW ( which I will never take anything to again and will warn EVERYONE I know about), and Lima two thousand miles distant. BMW Ecuador needs to be looked at by the investors.
At this point my confidence in my bike, and BMW in general is lost.

Very disappointed,
Author, Motos South (in progress)
Reply With Quote
  #2  
Old 20 Jul 2013
Contributing Member
Veteran HUBBer
 
Join Date: Dec 2008
Location: OK
Posts: 133
You have two options if you are going to be a RTW motorbike rider.

A. you can either learn to do your own maintenance on your bike, this is best as you said, you might just get left stranded in a desert or some other place you'd rather not walk out of.

B. have loads of money to throw at your bike's maintenance by different mechanics around the world that may or may not know what the hell they are doing and is doubtful they care about the condition of your bike as much as you do, because you will be the one walking.

It is not that hard to learn to do nearly anything on your bike if you can read. Having been a rider for over 40 years it is by far time you started, especially now that you are riding out of the land of plenty into foreign lands.

If you don't learn how to fix your bike then this is just the tip of the iceberg, help yourself and then you won't have to post up why you got screwed over by some dealership.

Goodluck with your trip!

John
__________________
www.throttlemeister.net
Reply With Quote
  #3  
Old 21 Jul 2013
Registered Users
HUBB regular
 
Join Date: Oct 2012
Posts: 35
When the radiator leaked the first time, we did get it patched by one of these radiator repair shops. But he job didn't look all that great, so we wanted to order a new radiator - which is the reason why we decided to go to the BMW dealership in Quito. They sure should be able to order one for us if they don't have it in stock, so our thoughts. Not so much ...
It wasn't for the lack of mechanical aptitude that we went to BMW, we needed the damn part! Which we weren't able to get there. So we hoped the repaired radiator would hold up, and we moved on. And now we're stuck in the jungle! The radiator broke again and now there is water in the oil, suggesting that the head gasket blew. So now we're in trouble ... this isn't a quick roadside repair job. :-(
Reply With Quote
  #4  
Old 22 Jul 2013
BruceP's Avatar
Contributing Member
Veteran HUBBer
 
Join Date: Jun 2006
Location: St Helens
Posts: 763
Quote:
Originally Posted by moto_girl View Post
When the radiator leaked the first time, we did get it patched by one of these radiator repair shops. But he job didn't look all that great, so we wanted to order a new radiator - which is the reason why we decided to go to the BMW dealership in Quito. They sure should be able to order one for us if they don't have it in stock, so our thoughts. Not so much ...
It wasn't for the lack of mechanical aptitude that we went to BMW, we needed the damn part! Which we weren't able to get there. So we hoped the repaired radiator would hold up, and we moved on. And now we're stuck in the jungle! The radiator broke again and now there is water in the oil, suggesting that the head gasket blew. So now we're in trouble ... this isn't a quick roadside repair job. :-(
John forgot option C as a RTW rider

C) Do not use a BMW !

:-)

(From a RTW Aprilia rider)
__________________
--

http://www.ytc1.co.uk
Reply With Quote
  #5  
Old 22 Jul 2013
Toyark's Avatar
-
Veteran HUBBer
 
Join Date: Apr 2006
Location: WWW
Posts: 2,341
Having a F650, it sounds to me that it could be that your water pump impeller seals are letting go- a known weak point on the bike. The shaft of the pump impeller wears over time and a groove is formed and the seals begin to let go hence coolant in the oil.
1 casing gasket, 2 seals and one impeller are all it takes to fix that.

It is one of the main items which needs replacing before any long trip on this moto.

As is the replacement of the solid oil return line for a flexihose as it's very difficult to remove and replace without damaging it and it does need to move to open the casing.

Sounds to me that your best option is to stay put somewhere, contact motorworks to get all the parts you need.

Someone on here did a temporary bypass on the f650 using a washing machine pump rigged on the outside of the bike powered by a small inverter to convert your 12 volt to mains to power the pump. They did not have the parts to repair a ruined impeller.

Almost any small radiator will do too even if your bike starts to look like it came from a Mad Max movie.

As was said before,
  • it is all about bike preparation before you go.
  • Having some mechanical knowledge helps too
  • If owning a bm-wobble-U (!) Having a '911 diagnostic' dongle takes all the pain of guesswork out- It is even able to send, via sms, the result of the diagnostic to your local mechanic whose mobile number you should have....
  • p.m me if you need more info
Reply With Quote
  #6  
Old 23 Jul 2013
Contributing Member
Veteran HUBBer
 
Join Date: Dec 2008
Location: OK
Posts: 133
Quote:
Originally Posted by BruceP View Post
John forgot option C as a RTW rider

C) Do not use a BMW !

:-)

(From a RTW Aprilia rider)

All bikes break, if your not breaking yours you are not riding it hard enough Let me give it a try.

To the OP, I lost a radiator on my F650 down below the Orinoco in VZ and got it sort out, you are not the first or the last, it's all part of traveling on a bike. Go ahead and have the head decked at a machine shop to make sure you didn't warp it.
__________________
www.throttlemeister.net
Reply With Quote
  #7  
Old 23 Jul 2013
BruceP's Avatar
Contributing Member
Veteran HUBBer
 
Join Date: Jun 2006
Location: St Helens
Posts: 763
Quote:
Originally Posted by Throttlemeister View Post
All bikes break, if your not breaking yours you are not riding it hard enough Let me give it a try.

To the OP, I lost a radiator on my F650 down below the Orinoco in VZ and got it sort out, you are not the first or the last, it's all part of traveling on a bike. Go ahead and have the head decked at a machine shop to make sure you didn't warp it.
Oh, it breaks, but I have never needed to visit an Aprilia shop to fix it/them :-)

We (my wife) have broken a shock in Patagonia (fixed in Punta Arenas) and I have had dialectical failure in the US and Kazakhstan (3 times). Its always electrical with my Peg :-)

I do own a BMW (Funduro) in Chile, but as that was made by Aprilia its main issue is electrical as well :-)
__________________
--

http://www.ytc1.co.uk
Reply With Quote
  #8  
Old 23 Jul 2013
Toyark's Avatar
-
Veteran HUBBer
 
Join Date: Apr 2006
Location: WWW
Posts: 2,341
Wink

Quote:
Originally Posted by BruceP View Post
and I have had dialectical failure in the US and Kazakhstan (3 times)
"Dialectical behavior therapy (DBT) has become a widely used treatment model for individuals with borderline personality disorder (BPD) and other individuals with significant emotion dysregulation problems."

Well Bruce, that is some worrying failure- Must be driven by all those negatives emotions you have about BMW's !!
I hope it's been fixed.
Reply With Quote
  #9  
Old 24 Jul 2013
BruceP's Avatar
Contributing Member
Veteran HUBBer
 
Join Date: Jun 2006
Location: St Helens
Posts: 763
Quote:
Originally Posted by Bertrand View Post
"Dialectical behavior therapy (DBT) has become a widely used treatment model for individuals with borderline personality disorder (BPD) and other individuals with significant emotion dysregulation problems."

Well Bruce, that is some worrying failure- Must be driven by all those negatives emotions you have about BMW's !!
I hope it's been fixed.
I blame the vodka Horizons Unlimited Motorcycle Travellers' Stories - Bruce Porter and Mike Speechley :-)
__________________
--

http://www.ytc1.co.uk
Reply With Quote
  #10  
Old 24 Jul 2013
Toyark's Avatar
-
Veteran HUBBer
 
Join Date: Apr 2006
Location: WWW
Posts: 2,341
Talking

Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Consider this before buying a BMW KevOK Which Bike? 80 27 May 2014 14:41
Arequipa, Peru to Quito, Ecuador in late April and May RyanFB Travellers Seeking Travellers 3 20 May 2013 16:59
Ecuador on to who knows where on a Chinese 200 shadi_jg Ride Tales 5 21 Oct 2012 00:50
ecuador puerto Quito km 139. cabanas & campsite johan&ils Sleep and Eat, South America 0 28 Jun 2012 17:25

 
 

Announcements

Thinking about traveling? Not sure about the whole thing? Watch the HU Achievable Dream Video Trailers and then get ALL the information you need to get inspired and learn how to travel anywhere in the world!

Have YOU ever wondered who has ridden around the world? We did too - and now here's the list of Circumnavigators!
Check it out now
, and add your information if we didn't find you.

Next HU Eventscalendar

HU Event and other updates on the HUBB Forum "Traveller's Advisories" thread.
ALL Dates subject to change.

2024:

2025:

  • Queensland is back! Date TBC - May?

Add yourself to the Updates List for each event!

Questions about an event? Ask here

HUBBUK: info

See all event details

 
World's most listened to Adventure Motorbike Show!
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)



Ripcord Rescue Travel Insurance.

Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.

Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.

Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!


 

What others say about HU...

"This site is the BIBLE for international bike travelers." Greg, Australia

"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK

"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia

"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA

"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada

"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa

"This is the answer to all my questions." Haydn, Australia

"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany

Lots more comments here!



Five books by Graham Field!

Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook

"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.



Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!

New to Horizons Unlimited?

New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!

Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.

Susan and Grant Johnson Read more about Grant & Susan's story

Membership - help keep us going!

Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.

You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.




All times are GMT +1. The time now is 03:19.