I purchased my TomTom1 and the unit is great. Easy to use and reliable.

The mount supplied with it however is not.

The unit powers down when the ignition is switched off but as the contacts between the powered mount and the unit are very poor, the slightest jolt (road use only!) and the unit completely shuts down.

To re start the unit on the move is impossible due to the two handed button push needed so basically be prepared to pull over every few miles and switch it back on then wait for the re boot etc. etc... (and watch all the vehicles you just overtook go sailing by)

So I run my unit off it's internal battery and have to charge it from the mains with the adaptor I had to purchase and carry with me. Is this a design fault? TomTom say not.

Then two weeks ago my mount completely de-laminated resulting in the unit dropping down between the petrol tank and the front forks. Fortunately I was travelling slowly and in a straight line. (see lousy lo-res pic below)
I super-glued it back together but now the contacts don't reach at all and is my ham fisted superglue going to be weather proof?

It is bloody annoying that such a good tool is let down by a crappy plastic mount


OPTIONS:
1/ Buy an expensive mount from touratech to replace the one i already purchased from TomTom
2/ Buy the mains charger and remember to recharge overnight (don't forget your euro plug adaptor)
3/ Buy a new £350 unit to replace the one you bought even though that one still works perfectly. TomTom do not offer any discount at all here
4/ Comp[lain to TomTom as this is a manufacture fault especially as the new improved V2 is identical in every way... apart from the mounting system (strange that!)


I attended the TomTom Rider chat at the travelers meet and Colm(spelling?) discussed this very issue ie. that the unit itself is great but let down by a flawed mounting system.

If this had happened to a factory accessory then it would warranty a recall/modification but as TomTom is a gadget option they are not prepared to help.

The chap I spoke to at TomTom customer service said this problem is not a fact but merely an opinion on a forum. Interesting...
So I wondered if anyone else has encountered this 'opinion'

I will post TomTom's response on here as and when.

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have fun with your helmet!