quiet right...
in the last few years it turned out that most of the "new" KTM dealers are quite arrogant the way they treat there valuable customers...
using the motto "buy the stuff.. or f**k off..."

KTM became to big in a short time, at least here in Germany, KTM became a sort of "elite lifestyle"... sort of "we are the best" you have to knee down in front of the king as customer and hand over your wallet in advanced if you want to be part of that exclusive club... well at least that's the way KTM shops are styled up for... as customer you have to pay for the big stupid orange shop outfit and flashy power ware crap... and not for good service...

don't get me wrong, there are excellent KTM dealers around, mainly the ones that have been in business for many years, mainly the ones from the "pre new-style orange hype" area.... I know a few of them... but they are "no official" KTM representatives any more, but still strong in business.

I agree most shop personal do sell you any thing that's on the shelf, but don't know anything about the bikes at all.

I'm personally order only by part-no. out of the parts manuals and hope for the best that I get the right part, any thing else go's wrong... even at "The KTM capital is Oberhausen in Germany" makes no differents.. OK yes they are fast to deliver... but... since it changed over from KTM-Sommer to KTM-team-west... well yea depending on who serves you at the phone makes a different, the amount of wrong parts picked out of the shelf, I stopped counting.... the workshop is useless.... not very helpfully for tech advice any more... two weeks booking in advanced is no good.
found another old KTM dealer near by.. can call the guys and they tell me to get over to have a quick look if they can fix it instantly...

that's it exactly.. yes... I rather get my hand dirty my self than trusting any workshop at all, if some thing go's wrong I can only blame my self, but don't have to deal with a mechanics bad work on the side of a country lane.
that's the way it is, love your bike, fix it your self, can't you fix it your self... well.. get a push-bike instead or walk.

sadly, most good service went down the drain in favour for profit and hype this day...

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The trouble is that he was talking in philosophy, but they were listening in gibberish.