Hello Maria,
Welcome back! I'm very pleased to see you made it back in one piece.
Basically at Stanstead I did everything myself. I knew which flight the bike was coming in on and knew it had arrived. The ground company was Servisair who were the handlers for Martinair. I took along my V5 and the shipping documents. Unfortunately it was a Saturday and this meant that something or other about a release needed to be done manually. I guess they were quite helpful even if it never felt that way at the time. It was previously supposed to arrive the day before so perhaps this made them a little more helpful and perhaps the office was quieter on a Saturday.
I arrived at 9am and by 7pm was up at Ripley for the HU meeting 2005. Not a fun day but it was possible!
Hope this helps.
Matt
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