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Bike shipment from Australia - Get Routed - Be warned Bike shipment from Australia - Get Routed - Be warned
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Trip Transport Shipping the vehicle and yourself.
Photo by Marc Gibaud, Clouds on Tres Cerros and Mount Fitzroy, Argentinian Patagonia

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Photo by Marc Gibaud,
Clouds on Tres Cerros and
Mount Fitzroy, Argentinian Patagonia



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  #1  
Old 28 Jul 2011
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Join Date: Aug 2005
Location: Melbourne, Vic, Australia
Posts: 78
As you can imagine, I’ve read this thread with interest and would like to make a couple of points. The business Get Routed was started in 1997 and now is a registered company with the appropriate legal certifications. The name of the company is Get Routed Australia Pty Ltd and its ACN is 147 209 283. Since its inception, it has complied with all its legal and tax obligations and is pleased to have made a substantial contribution to Australian business life.

The core business of Get Routed is international motorcycle containerised shipping. Since 1997, Get Routed has achieved over 4310 bike movements (i.e. there and back and we have done over 260 one way movements) to worldwide destinations including, New Zealand, America, England, Turkey making it by far the biggest business of its type in the country. The first shipment from Melbourne to Christchurch in NZ was only 9 bikes.

Although the company has an advertising budget, it has largely grown by word-of-mouth. Clients satisfied with the services provided have told their friends about it.
Of the 20-odd negative comments made about Get Routed in this thread, 11 have been from two contributors. This is not a representative sample of Get Routed’s clients. The growth of the company is a better indicator of the quality of the services provided.

On a personal note, it’s true I’m not a graduate of Charm School. I’m a Kiwi and I don’t do the American “have a nice day” and “missing you already” brand of customer relations. International shipping isn’t an exact science and, occasionally, there are problems created beyond our control. We always have, and always will, tell the truth. If a problem arises that is our responsibility, we will acknowledge it and act accordingly.

Some of the statements made in this thread are factually incorrect and have the potential to damage my reputation and the reputation of Get Routed. Publishing them makes the writer liable under Australia’s defamation laws. Please keep this in mind.

One last thing: you can organise overseas shipping yourself and it’s certainly possible to do it for slightly less than Get Routed charges. Most of our customers use us because the procedure can be complicated and they don’t want to learn how to do it when they’re only going to do it once or twice in a lifetime. That said, many have used our services 3 times or more. Appropriately, they trust us to have the experience to do it well.
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Last edited by Dave Milligan; 28 Jul 2011 at 11:25. Reason: 2 sigs
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  #2  
Old 28 Jul 2011
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Join Date: Jul 2008
Location: Aussie expat in Switzerland half way RTW
Posts: 611
Quote:
Originally Posted by Dave Milligan View Post
As you can imagine, I’ve read this thread with interest and would like to make a couple of points. The business Get Routed was started in 1997 and now is a registered company with the appropriate legal certifications. The name of the company is Get Routed Australia Pty Ltd and its ACN is 147 209 283. Since its inception, it has complied with all its legal and tax obligations and is pleased to have made a substantial contribution to Australian business life.

The core business of Get Routed is international motorcycle containerised shipping. Since 1997, Get Routed has achieved over 4310 bike movements (i.e. there and back and we have done over 260 one way movements) to worldwide destinations including, New Zealand, America, England, Turkey making it by far the biggest business of its type in the country. The first shipment from Melbourne to Christchurch in NZ was only 9 bikes.

Although the company has an advertising budget, it has largely grown by word-of-mouth. Clients satisfied with the services provided have told their friends about it.
Of the 20-odd negative comments made about Get Routed in this thread, 11 have been from two contributors. This is not a representative sample of Get Routed’s clients. The growth of the company is a better indicator of the quality of the services provided.

On a personal note, it’s true I’m not a graduate of Charm School. I’m a Kiwi and I don’t do the American “have a nice day” and “missing you already” brand of customer relations. International shipping isn’t an exact science and, occasionally, there are problems created beyond our control. We always have, and always will, tell the truth. If a problem arises that is our responsibility, we will acknowledge it and act accordingly.

Some of the statements made in this thread are factually incorrect and have the potential to damage my reputation and the reputation of Get Routed. Publishing them makes the writer liable under Australia’s defamation laws. Please keep this in mind.

One last thing: you can organise overseas shipping yourself and it’s certainly possible to do it for slightly less than Get Routed charges. Most of our customers use us because the procedure can be complicated and they don’t want to learn how to do it when they’re only going to do it once or twice in a lifetime. That said, many have used our services 3 times or more. Appropriately, they trust us to have the experience to do it well.
Hats off Dave, it takes balls to jump in at the end of thread that has a highly slandering tone about it and be so factual and non opinionated. Your resonse is well written.

Your points are noted and it's important, me thinks, to set the record straight on baseless remarks and have both sides of an arguement. It is as you put it the right of any individual to make their decision who they choose to use for freight forwarding. I would prefer for the benefit of all that any decision be based on fact and not popular opinion but alas, it will require a lot of time and work, especially here on the net. I base my decisions on experience and try to avoid the fluff.

It seems from your perspective anyway that you don't have much competition in Australia or NZ for that matter. Do you think that this leads to complacency and/or being a little too familiar with new customers?

Dare I ask, for the greater community of course , do you plan to not only to 'right your name' but also perhaps to update your website?
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  #3  
Old 11 Aug 2011
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Join Date: Aug 2011
Posts: 2
Happy to use Get Routed
Hi,
I would just like to say that I explored as many options as I could find to ship my BMW R1200RT to Europe and back.

Get Routed was recommended to me by a happy customer. The price was great. I really appreciated that all the paperwork and other issues I dreaded were handled on my behalf (where possible) by Get Routed. What a relief! I now know that the whole process is not quite as simple as I thought.

I find that Dave Milligan says what he means and means what he says. Very refreshing in this day and age. Also I have watched him bend over backwards to achieve the advertised product, even when forces beyond his control conspire against him. Our experience with Turkish Customs (resolved by Dave) is an example of the effort he puts in.

I would be happy to use Get Routed again.

Rgds,
George Atkinson
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