I´m sure the folks at TT Germany would have found a solution if you would have asked. Whilst I have occasionally not been exceptionally impressed by their stuff (at other occasions I have), I have always during the last six years found the TT staff by mail, by phone and in person (be it at their store at HQ or at bike fairs) very friendly and solution-/service-oriented. I have dealt with them on a high number of occasions to equip my Africa Twin, my KTM 1190 Adv R and my wife´s Transalp.

You will have to understand and accept that their business model is to have distributors in certain countries which they most certainly have to protect due to contractual obligations, through which they do regular business, which is everything but odd (French specialties such as payment are well known to any traveller trying to purchase gas from a gas station outside daytime Monday through Friday without a French payment card); but it would utterly surprise me if I would not be able to receive help for e.g. urgent spare parts and accessories from my local German or the local national TT shop if I am on the road abroad. Should your Dutch TT distributor prove to be unhelpful (I cannot see from the Dutch website nor from Google Maps that at the TT Netherlands address the TT distributor is in fact (only) a BMW dealer) - I am surprised you did purchase from the German website although TT offers a Dutch website for its Dutch operations anyways - a call into TT HQ would most certainly have helped. Have you ever contacted TT France regarding their ability to serve you in English?

Regards
Chris

__________________
Need to fix your Africa Twin? Check out my step-by-step frame strip pictures at
Google+ album: http://tinyurl.com/6u93yv2
Dropbox with zip-File: http://tinyurl.com/czj8qgw