Hi LightCycle and everybody else,
alright some more updates...
First of, I wouldnt say to stay away from World Nomads, it took some time but they helped us out a lot.
So, like I was saying the last time, My wife broke her leg in Venezuela, I contacted Travelguard which is the one insurer that World Nomad deals with in Canada.
It took 3 weeks to bring her back home since the day of her accident in order to get her operated. In the first week they simply refused to have anything to do with me and they were looking for anything that would make our insurance not valid. In the second week, I started to talk with a supervisor or something and mentionned having paid $1630 to World Nomads and that there should not be any reason for the policy not to be valid.. She said she was not informed that the insurance was bought thru World Nomads ( although the policy number starts with WN 54321...).
From that point on she started working with me and within the next few days organised for a doctor to come with us in the plane back to Canada. On all her flights she was in first class with 2 seats to make sure she had enough space( not that she is fat). We had to spend the night in Caracas along the way and they also paid for 2 rooms ( one for the Doc and 1 for us) at the Marriott at $400 each room.
Also, They paid for the flights for my son and I as well right off the bath, I didnt have to pay for them then get reimburse, everything was prepaid.
So to make a long story short, It was hard to get service from Travelguard after you put the claim in but after harrassing them enough, It all worked out good! But you need patience!
Some updates on Mercedes, She is home now, recovering really well, 2 days after we returned to Calgary she got operated at the Foothills hospital ( after waiting for 3 weeks in Venezuelans hospitals)
Would I buy from World Nomads again???
Yes, but not directly from Travelguard themselves.
Hope this help a few a few to make a decision.
And also hope to see many of you in Nakusp in a few weeks.
Take care, ride safe and realise your dreams
Jay