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19 Nov 2008
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Join Date: Aug 2007
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Ultimate Hearing Moulded Ear Plugs
Hi everyone,
I bought a pair of moulded ear plugs (with speakers) from their stand at the Birmingham NEC last year to go with my intercom system. I have now been using them daily on the trip for the past 4 months, in the time between buying them and the beginning of the trip I only used them a few times to try and conserve them. About a week or so ago one of the headphones stopped working then a couple of days ago the other stopped working too, both with the same fault, the outer cover and wire have become separated just where the wires join the ear plugs.
I'm a bit miffed as these cost me £140 for each pair (I also got my girlfriend a pair) has anyone else had similar problems before I speak to Ultimate.
Thanks again,
Christopher
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20 Nov 2008
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Yep, though my speakers never stopped working. On my Americas trip, the wires got exposed where it meets the earplugs so when I got back, I had to send them back for repairs which cost £40, wasn't happy about that. That was probably due to the way I was taking them out more than anything.
On my last trip of only 5 months, the wire has become exposed again, this time around the plug. A lot of this has to do with how you use it as I reckon the last problem was due to me carrying my MP3 player in my trouser pocket.
I also noticed that one of the ear plugs stopped fitting correctly and I started getting a bit of wind noise unless I messed around with the plug shoving it further into my ear. But they are 2 years old and have had a lot of use. I still have the moulds so will probably send them back again.
As far as sound quality goes, I thought they were great although they do take a bit of getting used to at first.
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20 Nov 2008
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That's a very common problem, see UKGSer thread. Although I only use mine on long trips, and am careful with how I look after them, mine have become detached three times. The first repair was free-of-charge, the second cost me £60 (surcharge for quick turnaround).
They then failed a third time and I sent them back with a 'most unhappy' letter. They repaired them foc but took five weeks or so to do it which meant I had to leave for a four week trip without them!
The latest repair has included a stress reducing outer cable which hopefully will mean it will last a bit longer.
Tim
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"For sheer delight there is nothing like altitude; it gives one the thrill of adventure
and enlarges the world in which you live," Irving Mather (1892-1966)
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20 Nov 2008
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If you have any tips on how to get a repair carried out free of charge Tim, I'm all ears! (if you pardon the pun)
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20 Nov 2008
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Oh well it seems I should maybe try and get them repaired, not sure how easy that is going to be though as I am already in Turkey, certainly not going to write off £140 though. I'm a bit miffed really that they didn't have some sort of stress reducing thingy as standard ......
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20 Nov 2008
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Which Legal Service (part of the Consumer Association) says you can safely ignore limiting warranty and guarantee terms and instead rely on 'breach of contract' provisions within the Sale of Goods Act. This has a limit of six years.
You have a right to quality goods and services!
Tim
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"For sheer delight there is nothing like altitude; it gives one the thrill of adventure
and enlarges the world in which you live," Irving Mather (1892-1966)
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