From London, United Kingdom to Anchorage, United States - May, 2003

"26 June - I am awaiting my bike in Anchorage. it should have been here 3 weeks ago but due to the incompetence of Frontier Forwarding it got impounded in LA customs, has cost me $460 (125 of which was customs clearance fees and unavoidable) on top of the 920 pounds paid to ship it, and it is still not here.

1 July - the bike arrived yesterday at long last. I have had two weeks of hanging around waiting plus the costs associated with this, $460 in customs clearing costs and have spent $40 on phone calls. The bike arrived in LA three weeks before I learned of its arrival. I was not contacted to say that I had customs clearance to complete, the only contact from Frontier Forwarding concerned the delivery address. The bike was impounded by customs because it sat there so long. I had to pay for the storage and impounding fees, a total of $460 above the freighting costs. Frontier Forwarding had told me the bike would customs clear in anchorage. They knew the transfer would be in LA to get it to Anchorage. Would you expect a company that 'specialises' in shipping bikes to know that the first time it enters the US, the customs need to clear it. Frontier Forwarding didn't, in fact when initially asked about compliance formalities for the us the agent Anthony did not have a clue."
For more info regarding this shipment put "Frontier Forwarding" into the site search engine and look at the Bulletin Board for all the gory info.