Go Back   Horizons Unlimited - The HUBB > Chat Forum > The HUBB PUB

The HUBB PUB Chat forum - no useful content required!

BUT the basic rules of polite and civil conduct which everyone agreed to when signing up for the HUBB, will still apply, though moderation will be a LITTLE looser than elsewhere on the HUBB.
Contact Overland Solutions for all your custom modifications and setup for overland travel.

Like Tree5Likes
  • 3 Post By Grant Johnson
  • 2 Post By Grant Johnson

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 7 Jan 2014
Registered Users
New on the HUBB
 
Join Date: Dec 2013
Posts: 2
Law*of*sale

To continue my tour in North America, I would like to find a solution on a problem:
Can someone tell me my rights - law of sale in USA?
Afther two month on the road, my new Xplorer cases cracked ( the plastic ) Complained to Moto Machine a month ago. I am willing to pay the difference, to get the Exlusive cases.( just alumin. ) The problem afther ??? mails is that Moto Machine want me to send the Xplorer to them. When they have received the Xplorer, they send me the new ones. Meaning I must rent a rom for two weeks, to stay and have a place to receive the mail/parcel. Who must pay those weeks??? I want them to send me the new cases - receiving them, I take the Exlusive out of the boxes, put the Xplorer back, and return the crap.Doing it that way, I have to rent a room/ place for two days! Difficult to understand???
My expectation was to solve the problem( coming from Hepco & Becker ) in a week! Do things like this usualy take a month - two month in USA??
Living on the road, make it werry dificult.
https://picasaweb.google.com/1176682...eat=directlink
Reply With Quote
  #2  
Old 7 Jan 2014
Grant Johnson's Avatar
HU Founder
Veteran HUBBer
 
Join Date: Dec 1997
Location: Vancouver BC Canada
Posts: 4,576
I can assure you that their warranty ONLY applies to replacement of the item, no more. And technically they want it back first to see what the problem is - did you crash the bike and break it for instance?

I'd start with a phone call, and very nicely explain the situation and see what they come up with. You want them on your side, not pissed off at you.

A suggestion that should work fine- I've done it before - PAY FOR the new boxes, in full, and have them send them to you somewhere on your route. When they get the old ones and approve the warranty claim, they credit your credit card for the difference.

good luck!
__________________
Grant Johnson

Seek, and ye shall find.

------------------------

Inspiring, Informing and Connecting travellers since 1997!
www.HorizonsUnlimited.com
Reply With Quote
  #3  
Old 7 Jan 2014
lorraine's Avatar
Veteran Traveller
Veteran HUBBer
 
Join Date: Dec 2001
Location: Definitely Nomadic
Posts: 418
As usual, wise words of wisdom from Grant!
__________________
www.LorraineChittock.com All Over the Map - Radio & Travel Books www.facebook.com/lorraine.chittock
Reply With Quote
  #4  
Old 7 Jan 2014
Grant Johnson's Avatar
HU Founder
Veteran HUBBer
 
Join Date: Dec 1997
Location: Vancouver BC Canada
Posts: 4,576
Quote:
Originally Posted by lorraine View Post
As usual, wise words of wisdom from Grant!
You flatter me Lorraine - it's all "school of hard knocks" - I tend to learn EVERYTHING the hard way!
__________________
Grant Johnson

Seek, and ye shall find.

------------------------

Inspiring, Informing and Connecting travellers since 1997!
www.HorizonsUnlimited.com
Reply With Quote
  #5  
Old 7 Jan 2014
lorraine's Avatar
Veteran Traveller
Veteran HUBBer
 
Join Date: Dec 2001
Location: Definitely Nomadic
Posts: 418
Gasp! You mean, there's ANOTHER way to learn things????? I didn't know...
__________________
www.LorraineChittock.com All Over the Map - Radio & Travel Books www.facebook.com/lorraine.chittock
Reply With Quote
  #6  
Old 7 Jan 2014
Grant Johnson's Avatar
HU Founder
Veteran HUBBer
 
Join Date: Dec 1997
Location: Vancouver BC Canada
Posts: 4,576
Quote:
Originally Posted by lorraine View Post
Gasp! You mean, there's ANOTHER way to learn things????? I didn't know...
My mother keeps telling me there is, haven't seen it though...
__________________
Grant Johnson

Seek, and ye shall find.

------------------------

Inspiring, Informing and Connecting travellers since 1997!
www.HorizonsUnlimited.com
Reply With Quote
  #7  
Old 7 Jan 2014
Registered Users
New on the HUBB
 
Join Date: Dec 2013
Posts: 2
Thank you Grant.
The cases have not been in a crash.
if Moto Machine donĀ“t come with a better way, I do what you suggest. Pay full price for the Exclusive cases, hoping M.M. return the difference.
Reply With Quote
  #8  
Old 8 Jan 2014
Registered Users
New on the HUBB
 
Join Date: Dec 2013
Posts: 2
Hey, thank you all.

Looks like a happy ending. Moto Machine have deceided to send me new Exclusive cases ( I pay the difference ) Receiving them, I return the cracked Xsplorer cases.
Fixing this and hoses in the gasoline tank, in the end of January. Hopfully starting Februarry singing " on the road again...................."
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 
 
 

NEW! HU 2015 Motorcycle Adventure Travel Calendar is now available! Get your copy now for some terrific travel inspiration!

HUGE, 11.5 x 16.5 inches, beautifully printed in Germany on top quality stock! Photos are the winning images from over 600 entries in the 9th Annual HU Photo Contest!

Horizons Unlimited 2015 Motorcycle Adventure Travel Calendar.

"The calendar is magnificent!"

"I just wanted to say how much I'm loving the new, larger calendar!"

We share the profit with the winning photographers. YOU could be in the HU Calendar too - enter here!


HU DVD Autumn Special!

Take 40% off Road Heroes Part 1 until October 31 only!

Road Heroes features tales of adventure, joy and sheer terror by veteran travellers Peter and Kay Forwood (193 countries two-up on a Harley); Dr. Greg Frazier (5 times RTW); Tiffany Coates (RTW solo female); and Rene Cormier (University of Gravel Roads).

The first in an exciting new series, Road Heroes features tales of adventure, joy and sheer terror by veteran travellers."Inspiring and hilarious!"

"I loved watching this DVD!"

"Lots of amazing stories and even more amazing photographs, it's great fun and very inspirational."

"Wonderful entertainment!"

Check it out at the HU Store! Remember to use Coupon Code 'HEROES' on your order when you checkout.


Renedian Adventures


Renedian Adventures

What others say about HU...

"I just wanted to say thanks for doing this and sharing so much with the rest of us." Dave, USA

"Your website is a mecca of valuable information and the DVD series is informative, entertaining, and inspiring! The new look of the website is very impressive, updated and catchy. Thank you so very much!" Jennifer, Canada

"...Great site. Keep up the good work." Murray and Carmen, Australia

"We just finished a 7 month 22,000+ mile scouting trip from Alaska to the bottom of Chile and I can't tell you how many times we referred to your site for help. From how to adjust your valves, to where to stay in the back country of Peru. Horizons Unlimited was a key player in our success. Motorcycle enthusiasts from around the world are in debt to your services." Alaska Riders

contest pic

10th Annual HU Travellers Photo Contest is on now! This is an opportunity for YOU to show us your best photos and win prizes!

NEW! HU 2014 Adventure Travel T-shirts! are now available in several colors! Be the first kid on your block to have them! New lower prices on synths!

HU 2014 T-shirts now in!

Check out the new Gildan Performance cotton-feel t-shirt - 100% poly, feels like soft cotton!


What turns you on to motorcycle travel?


Global Rescue, WORLDwide evacuation services for EVERYONE

Global Rescue is the premier provider of medical, security and evacuation services worldwide and is the only company that will come to you, wherever you are, and evacuate you to your home hospital of choice. Additionally, Global Rescue places no restrictions on country of citizenship - all nationalities are eligible to sign-up!


New to Horizons Unlimited?

New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!

Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80 G/S motorcycle.

Susan and Grant Johnson Read more about Grant & Susan's story

Membership - help keep us going!

Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events (22 this year!); we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.

You don't have to be a Member to come to an HU meeting, access the website, the HUBB or to receive the e-zine. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.


Books & DVDs

amazon

All the best travel books and videos listed and often reviewed on HU's famous Books page. Check it out and get great travel books from all over the world.


Motorcycle Express for shipping and insurance!

Motorcycle Express

MC Air Shipping, (uncrated) USA / Canada / Europe and other areas. Be sure to say "Horizons Unlimited" to get your $25 discount on Shipping!
Insurance - see: For foreigners traveling in US and Canada and for Americans and Canadians traveling in other countries, then mail it to MC Express and get your HU $15 discount!




All times are GMT +1. The time now is 00:06.