Suspension stuff happens
I hit a pothole in Honduras last month, which somehow caused the hose from the hi/lo rebound adj. reservoir to separate from the fitting on my Wilbers (mod. 641) shock. I wound up riding on the spring for a couple hundred kilometers until Tagucigalpa.
The Harley dealer there was able to get a new hose made, and refill the fluid, but wasn't able to pressurise it. San Jose, Costa Rica was the closest place. By the time I got there, I was out of fluid again.
There's a good suspension expert in San Jose - Larsson Motors. They are a White Bros. reseller, and also had Ohlins, access to other shock brands. They work with the local dirt bike racing, auto racing folks. They disassembled my shock, determined I had damaged the "head" which was the cause of the continual leak. They probably could have ordered parts from White Brothers - seems shocks use some common parts - but I had new parts sent from Wilbers in Germany (Wilbers USA doesn't do DHL - they also didn't have the correct size piston rod in stock - Klause at Wilbers USA was very helpful to me on this).
So, suspension problems can happen. We overload our bikes and ride the piss out of them and do damage. I'm not blaming Wilbers at all - it was my own fault. I hit the pothole going too fast on a road full of potholes - had my head down looking at my map and didn't see the hole until it was too late. Brand doesn't matter as much as how we use them.
Chiang Mai, Thailand