Go Back   Horizons Unlimited - The HUBB > Equipment, Travel > Camping Equipment and all Clothing
Lonerider service Lonerider service
Register FAQ Calendar Today's Posts
Camping Equipment and all Clothing Tents, sleeping bags, stoves etc. Riding clothing, boots, helmets, what to wear when not riding, etc.
Photo by Helmut Koch, Vivid sky with Northern Lights, Yukon, Canada

I haven't been everywhere...
but it's on my list!


Photo by Helmut Koch,
Camping under Northern Lights,
Yukon, Canada




Like Tree1Likes
  • 1 Post By poorbuthappy

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 17 Jul 2022
Registered Users
New on the HUBB
  
Join Date: Nov 2015
Posts: 3
Lonerider service
Hi, has anyone else experienced poor service from this company. I ordered a new moto tent at the beginning of July for a trip around Australia, delivery time was 4-7 days,nothing arrived, so I sent an email only to be told it has been changed to late July, the next email tells me I won’t get it until early September, I’m almost $800 australian out pocket for a tent I don’t have , and yet their web site still advertises 4-7 delivery, this is just not fare or honest. Anyone else had this experience,

Thanks in advance
Steve.
Reply With Quote
  #2  
Old 17 Jul 2022
Registered Users
Veteran HUBBer
  
Join Date: Apr 2005
Location: Oxford UK
Posts: 2,105
You can't tell them you want your money back as they can't deliver can you? And then go and buy something somewhere else that is in stock.

I do feel your pain though - last October we started a project to renovate our shower room. Everything we needed to complete the job turned up on time except for one item. That arrived - yesterday.
Reply With Quote
  #3  
Old 17 Jul 2022
Super Moderator
Veteran HUBBer
  
Join Date: Jul 2007
Location: Bellingham, WA, USA
Posts: 3,907
OP, I don't know how this works under Australian law, but here in the US I would 1) Request a full refund, and if unsatisfied 2) Contest the charge on my credit card or other means of payment. Preserve records of all communications to and from anyone involved, of course, and bear in mind the time limits for filing complaints.

Hope that's helpful.

Mark
Reply With Quote
  #4  
Old 18 Jul 2022
Registered Users
New on the HUBB
  
Join Date: Nov 2015
Posts: 3
Hi thanks for the reply’s, I really would like to continue to purchase the tent as I think it’s a quality product, I just want them to confirm that either I will get the tent in a reasonable time frame or if not they should be honest and offer a full refund, I just want to know if I can trust this company or not.
Reply With Quote
  #5  
Old 2 Aug 2022
Registered Users
New on the HUBB
  
Join Date: Nov 2015
Posts: 3
Update
Just to let you know I had my tent delivered today, it looks great and can’t wait to use it, it took about a month from order to delivery, would recommend you check with lone rider about delivery times if your in a rush, stay upright every one
Reply With Quote
  #6  
Old 10 Aug 2022
Registered Users
HUBB regular
  
Join Date: May 2017
Posts: 85
Lone Rider claims they offer the best products, the best after sale service, but conditional you own a GS.

Last year I placed an order of two items. I could see my order was ready to be delivered for more than two weeks.

I had to contact them. It took a week to receive one item. I had to contact them to remind that I ordered and paid for 2 identical items. It took another week to receive the second item.

Maybe two months later I received a third item identical to the previous ones that I had not ordered. It sits in the basement.

If you own a GS let them know it could wake them up
Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Service repair any moto club prenadlezhat MCC MOTORS Almaty. MCCMotors Repair Shops, North - Central Asia 1 7 May 2018 14:32
Great service for help on the road Fantastic Mister Fox TRAVEL Hints and Tips 2 20 May 2014 13:06
New Service: Singapore – Darwin – Dili – Singapore with Swire Shipping malaebulak Trip Transport 4 30 Apr 2014 17:31
Motor service Kathmandu (urgent) Johan Janssen West and South Asia 5 30 Dec 2012 12:57
Recent 15000 mile Service on 2012 KLR650 sellheim Kawasaki Tech 6 4 Dec 2012 07:28

 
 

Announcements

Thinking about traveling? Not sure about the whole thing? Watch the HU Achievable Dream Video Trailers and then get ALL the information you need to get inspired and learn how to travel anywhere in the world!

Have YOU ever wondered who has ridden around the world? We did too - and now here's the list of Circumnavigators!
Check it out now, and add your information if we didn't find you.

Next HU Eventscalendar

HU Event and other updates on the HUBB Forum "Traveller's Advisories" thread.
ALL Dates subject to change.

2024:

Add yourself to the Updates List for each event!

Questions about an event? Ask here

HUBBUK: info

See all event details

 
World's most listened to Adventure Motorbike Show!
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)



Ripcord Rescue Travel Insurance.

Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.

Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.

Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!


 

What others say about HU...

"This site is the BIBLE for international bike travelers." Greg, Australia

"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK

"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia

"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA

"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada

"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa

"This is the answer to all my questions." Haydn, Australia

"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany

Lots more comments here!



Five books by Graham Field!

Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook

"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.



Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!

Your ad could be here, on EVERY page of the HUBB, or the whole website, or as many as you like!

New to Horizons Unlimited?

New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!

Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.

Susan and Grant Johnson Read more about Grant & Susan's story

Membership - help keep us going!

Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.

You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.



All times are GMT +1. The time now is 18:34.

Contact Us - Horizons Unlimited Motorcycle Travellers Website - Archive - Privacy Statement - Top