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  #1  
Old 13 May 2011
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Location: Nagano, Japan
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Login with Safari

Hey Grant,
I have the strangest problem with login after the upgrade.
I can't login using Safari (Mac OS X) unless I first login using Firefox and then subsequently login with Safari.
Tried clear browser cache & restart browser multiple times. Didn't work...

Anyone else have this problem?
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  #2  
Old 13 May 2011
Tim Cullis's Avatar
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Similar problems with Chrome and Firefox...

Can't log in with Chrome. Cleared cache and restarted browser, same result. Tried again, same result.
Tried with Firefox. Same result.

Dusted IE8 off and this works (hence able to post). Went back to Chrome whilst still logged in with IE8 and I can now log in.

_________________________

Logged out of Chrome and IE8, then started Chrome by itself and I can now log in OK.

BTW Grant, you should put another way for people to contact you on the yellow header otherwise people who can't find a workaround to logging in won't be able to let you know!

Tim
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  #3  
Old 13 May 2011
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I use Firefox, Mac OS10.x

I can no longer click the titles of the categories on the left side of my screen ("About Us," "Forums," etc.) to collapse the lists below each title. That means I need to scroll down to find "Posts Last 24 Hours" each time I open the site. I don't like scrolling down; I'm growing old quickly and don't have the time to spare anymore.

Plus: the giant yellow box hurts my head. It would be just as effective if it were a quarter the size.

I'm not seeing what's been gained, but I trust it's significant.

Mark
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  #4  
Old 13 May 2011
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Join Date: Jan 2010
Location: Greece
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For firefox try removing the cookies:

Preferences -> Privacy -> remove individual cookies (or Show Cookies)

Search for horizonsunlimited and then delete them all.

In chrome there should be an equivalent option.

ν.
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  #5  
Old 13 May 2011
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Mac OSX 10.6.7

No problems using Safari 5.0.5

Chris B
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  #6  
Old 13 May 2011
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all good with Firefox 4.0.1 running on both Windows XP and Windows 7
There was an issue with 4.0.0 which the above update fixed.

Last edited by Bertrand; 14 May 2011 at 08:52. Reason: checked with other pc with xp operating system
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  #7  
Old 13 May 2011
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Quote:
Originally Posted by Tim Cullis View Post
Similar problems with Chrome and Firefox...

Can't log in with Chrome. Cleared cache and restarted browser, same result. Tried again, same result.
Tried with Firefox. Same result.

Dusted IE8 off and this works (hence able to post). Went back to Chrome whilst still logged in with IE8 and I can now log in.

_________________________

Logged out of Chrome and IE8, then started Chrome by itself and I can now log in OK.
The above was on Windows XP notebook PC. Just tried on my Windows 7 notebook with Chrome and Safari (not Firefox) with EXACTLY the same result, it wasn't until I used the hated IE8 to log in that Chrome would do the same.

From the warning in the yellow box there's obviously some recognition that there might be a problem logging on, perhaps if the underlying problem was explained it might make it easier for people to work out how to solve their environment.
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"For sheer delight there is nothing like altitude; it gives one the thrill of adventure
and enlarges the world in which you live,"
Irving Mather (1892-1966)

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  #8  
Old 13 May 2011
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Join Date: Apr 2000
Location: Nagano, Japan
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Quote:
Originally Posted by nKmS View Post
For firefox try removing the cookies:

Preferences -> Privacy -> remove individual cookies (or Show Cookies)

Search for horizonsunlimited and then delete them all.

In chrome there should be an equivalent option.

ν.
That seems to have fixed the issue with Safari!
Now works without having to start FF first.
However, it seems to keep me logged in without clicking the remember me box. Not an issue at home, but one would have to remember to physically log out when using a net cafe PC.
All this talk of cookies has made me hungry.
I'll play with the HUBB more next week. Time to go out and ride my motorcycle!!
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  #9  
Old 14 May 2011
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Back to using the Windows XP machine, can't log on at all with Chrome no matter what I do to clear cache, cookies, history and downloads. Also tried logging out from HUBB.

I can log on with IE8 (which I don't normally use at all) but one change from yesterday, even with IE8 logged on, I can't log on with Chrome.
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and enlarges the world in which you live,"
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  #10  
Old 14 May 2011
Tim Cullis's Avatar
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And then after closing IE8 I had another go with Chrome and I logged on OK.

Hopefully someone can fix whatever's wrong on the server, or suggest a solution at this end that doesn't involve reloading the operating system!
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and enlarges the world in which you live,"
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  #11  
Old 14 May 2011
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Location: God's Own County
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FWIW, at home, running 64bit Windows 7 and FF, latest version (ran an update yesterday) and no problems with anything. I also alway log out of the HUBB and have FF set up to delete all history/cookies etc when I close it.

I also tested the new HUBB in whatever version of IE is loaded on my machine (probably relatively up to date, cos the machine is only 3 months) and no problems either (also with it set up not to remember anything after I log off HUBB and close browser).

At work on IE latest and XP, no problems either.

Never used Chrome nor Safari so can't comment.

Chris
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  #12  
Old 14 May 2011
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Location: Vancouver BC Canada
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Quote:
Originally Posted by Tim Cullis View Post
Similar problems with Chrome and Firefox...

Can't log in with Chrome. Cleared cache and restarted browser, same result. Tried again, same result.
Tried with Firefox. Same result.

Dusted IE8 off and this works (hence able to post). Went back to Chrome whilst still logged in with IE8 and I can now log in.

_________________________

Logged out of Chrome and IE8, then started Chrome by itself and I can now log in OK.

BTW Grant, you should put another way for people to contact you on the yellow header otherwise people who can't find a workaround to logging in won't be able to let you know!

Tim
Good idea! Done - added a link to webmaster feedback

Quote:
Originally Posted by markharf View Post
I use Firefox, Mac OS10.x

I can no longer click the titles of the categories on the left side of my screen ("About Us," "Forums," etc.) to collapse the lists below each title. That means I need to scroll down to find "Posts Last 24 Hours" each time I open the site. I don't like scrolling down; I'm growing old quickly and don't have the time to spare anymore.

Plus: the giant yellow box hurts my head. It would be just as effective if it were a quarter the size.

I'm not seeing what's been gained, but I trust it's significant.

Mark
VERY significant - not just a point upgrade but a major version of Drupal to Drupal 6, and now the latest version of vBulletin 3.x, tied together with Drupalvb, which is how we have single-sign-on for all of the site. The old software tying them together was a deadend, and the old version of Drupal was ancient with limited functionality and no one wanted to even work on it.

For the techies: We're not on Drupal 7 yet - this winter is a possibility, but maybe the following winter. The upgrade we've done now will make it much easier - not easy to got to Drupal 7, but for now Drupal 7 isn't ready for us - there's too many modules we use that aren't fully baked yet. We aren't going to vBulletin 4 for two reasons - it's still too flaky, and the connection to Drupal 6/7 isn't there. Hopefully by winter Drupal 7, vBulletin 4, and the connector - Drupalvb - will all be ready. If not it's not critical - there's LOTS we can do with Drupal 6.

In the meantime, there are immediately a few new features, primarily in the user options area, such as a photo album, messaging etc. Also there is now a "like" link to say you like this post, and a "Share" link to post on de.licio.us, technorati, digg and twitter.

We'll also be able to add more stuff over the fall and winter easily.

Yellow box - sorry - but even with that some people were wondering what was going on...

No need to scroll - just use the "New Posts" link on the blue bar above the posts - then you can choose over exactly what period you'd like new posts from.

Collapsing the lists - hmm, hadn't even noticed that was gone! Will see what I can do.

Quote:
Originally Posted by Tim Cullis View Post
The above was on Windows XP notebook PC. Just tried on my Windows 7 notebook with Chrome and Safari (not Firefox) with EXACTLY the same result, it wasn't until I used the hated IE8 to log in that Chrome would do the same.

From the warning in the yellow box there's obviously some recognition that there might be a problem logging on, perhaps if the underlying problem was explained it might make it easier for people to work out how to solve their environment.
Notes added to hopefully make it more clear - we were hoping to get it all solved perfectly quickly, but that didn't happen. Despite a LOT of testing, on some 20 computers/operating systems/browser combinations, it seems not everything is perfect. (understatement...)

THE cure is clearly a full flush of the COOKIES - so far as we can tell it's primarily a cookie issue. We ran into this problem frequently in testing, and a flush always cured it for us.

There is an issue with logging in where you look like you're logged in according to the "Who's online" list, but the welcome box isn't there, just the login box - we're NOT sure what's happening there, and I'll be working on it over the weekend but have little hope of nailing it - it's beyond my technical expertise - but I hope to be able to clearly document the issue so we can track it down with our guru on Monday. He wanted the weekend off for some weird reason...

In the meantime the workaround I've figured out is to logout using the logout link I've put in the yellow box, then login again - and that seems to do it fine.

If anyone can come up with a clear "what they did" to make that issue happen - and can reproduce it consistently - I'd greatly appreciate it!

In the meantime, thanks for your patience and help while we sort it out - website upgrades are always fraught and flaky till it's sorted out, and we THOUGHT we had it nailed - a hundred hours of testing on two different servers in the process of getting it here and it's still not right is frustrating! BUT we're getting there!

thanks!
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  #13  
Old 15 May 2011
Tim Cullis's Avatar
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Location: Putney, SW London
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Still flaky on Windows XP + latest Chrome.

When I first visited this morning I had to log in (HUBB didn't remember me).

Then a couple of hours later when I revisited I was asked to log in again and this time it didn't accept the login. So I clicked on the logout link and tried again and then I was able to log in OK.
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and enlarges the world in which you live,"
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  #14  
Old 15 May 2011
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Using my Mac/Safari I can only log in using the "logout" link first. A bit of a pain but better than having to clear my cookies every time. Thanks Grant.

Also it remembered me when I returned, which was nice.
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  #15  
Old 15 May 2011
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I thought the problem was fixed by deleting cookies once. But it doesn't seem to be the case...
Could it be an issue with the date remembered by the cookies (if they do remember dates)? If I close my browser and restart it the same day it logs on without deleting the cookies. If I go to bed and try the next morning, it won't log in with out deleting cookies.
Mac OS X 10.5.8 / Safari 5.0.4
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