Avianca rip off! Do not use them! You´ve been warned!
We bought a single ticket to Colombia from Avianca website as we would be travelling by bike after that.
Arriving in Madrid at the boarding gate we were told we could not get on the plane as europeans arriving by plane in Colombia had to have an exit plane ticket too, by law! (This is complete lies there is no such law in Colombia!)
They would not bulge and we were forced, in order to get on the plane, to buy 2 exit tickets to Ecuador. We were told they were fully cancellable and refundable.
Guess what? once in Bogota we were told they are not. Now we are short of 500 euros. We filled a complaint at Avianca office. Basically we have been lied twice. We will pursue the matter further, there is no way they will get away with that!
But for everyone else, you have been warned, do not fly with them. Beside their planes are falling in pieces! Literally! Not nice landing when pieces of the plane are coming off!
Bertrand if you read this you can put you experience of Avainca for Ecuador !