Problems with DHL to Iran
Just a word of caution to anyone who needs to send parts to Iran: DHL may not be the best way to go. I had a 7kg box of parts sent from the UK to Iran. I used Parcel2go.com to get quotes. TNT was £2 cheaper than DHL for an express service, but I went with DHL because I perceived them to be the better known and therefore more reliable company.
My parts left the UK on Tuesday and arrived Tehran on Thursday. Not too bad; but unfortunately the problems have now started.
Today (Saturday) I received a call requiring me to pay 640,000 Rials (about €35) for the customs fees. Strange, as I included my Carnet de Passage and all documents to prove the parts would leave the country shortly (installed on my bike). I paid the fee by depositing money into a DHL account held at an Iranian bank. No explanation has been given as to why I had to pay this fee.
Worse still, DHL have now given my box to Iran Post for delivery from Tehran to Kerman. I have no idea why this was done, and now I have no way of tracking the box. Hopefully the box will not go missing (fingers crossed), but if it does my trip is over because my Pakistan visa will expire before I can get the bike running again. Of course DHL will then tell me it is not their fault, because they did their bit getting it to Tehran and it is Iran Post that is to blame.
Completely unsatisfactory service. My advice: send it TNT, although I haven't used them I doubt they could provide a worse service than DHL.