From Toronto to Lisbon - September, 2014

Gail did all the paperwork very well. The payment was a little bit difficult because Paypal did not accept my creditcard (mastercard) I used this card everyday without any problems until this moment. Had to ask my son to use his visacard.

This is the second time I shipped with Transat from Toronto and both times I had problems to keep our riding gear (helmets and jackets) in the boxes. Gail's instructions are clear. Nothing allowed, due to customs and Airline regulations, but that's is not the reality.

In both my cases the customs nor the airline or the dangerous goods inspectors did not make any difficulties,  only the supervisor who received my bike and why should they as long you do not transport illegal stuff on the bike.

When I crate my bike and send it by air I can put all my luggage in the crate and do not have to find suitcases for transport and get rid of them on arrival.

Getting a motorbike our of the crate does not take very much longer than making ready without crate and when you use the right material  it will be not a problem to get rid of it or store for the return trip.

I proposed Gail to deal with Airline and customs about this. A completed personal effectslist together with the bike does the trick.

Delivered the bike a few days before the flight and had arguments with the supervisor on duty and was in the end allowed to keep our helmets, riding boots and protective clothing on the bike. Disconnected te battery and said goodbye.

We had a motel on walking distance from delivering point and airport.

On arrival in Lisbon take a cab because "cargo" was relocated on the other end of the airport and it took a little bit time to find this out. Visitor's information was not very helpfull.

Go straight to Edificio 134, not to 133 and the on second floor is G.S.A. (agent) After paying € 30 you get a paper.

With this paper you go to 133 and pay there € 158, warehousedues and get in return a customspaper.

With this paper again to 134, now groundfloor, to customs.

A very friendly lady gives a stamp and now you can collect you bike in 133.

Do not do that between 13.00 and 14.00 because that is lunchtime

Check the bike and push it outside, connect de battery, load, get rid of the new suitcase in wich all the rest of the luggage was stored, and continue travelling.