From Southampton, United Kingdom to Dubai, United Arab Emirates - September, 2013

Anglo Pacific was used to organise the shipping of a 4WD from the UK to the United Arab Emirates in September 2013.

The quotation was full of promises about "best levels of service", speed and "minimum of fuss". An acceptable approximate arrival date ("an overall transit of approximately 2-3 weeks") was agreed, the shipping fee was paid and the car was delivered by road to Southampton port as instructed.

After that the vehicle was, by Anglo Pacific's own admission, "bumped off vessels" on two occasions due to “over allocation for larger customers".

The vehicle eventually arrived almost 2 months late after further delays that included its ship docking in Abu Dhabi port, then leaving the Persian Gulf to go to Jeddah in the Red Sea before returning to Jebel Ali port, Dubai. Thus, the ship used by Anglo Pacific passed Dubai twice on supposedly more important business before returning to dock there.

The broken promises regarding the car’s arrival caused immense inconvenience and further additional expense. Moreover, when it was finally delivered its rear number plate was missing. This made it impossible to drive on public roads without the risk of being pulled over by the police. Anglo Pacific seemed unmoved by the fact that the car had been legally driven on UK roads with both number plates in place to reach Southampton port. The “sales consultant” with whom I repeatedly communicated would not even reimburse the bare minimum £15 (from the £1,851 paid) for the replacement of the number plate in Dubai (receipts were provided) nor showed any other measure of responsibility or goodwill.

If you want a vehicle delivered within a promised time period without important items going missing from the car avoid Anglo Pacific International.

If you think it might be fun to drive around without a number plate in a foreign country, to organise a replacement plate from your country of origin and to receive no compensation for your additional wasted time or financial outlay then Anglo Pacific International might just be the company for you.