Home From Cuzco, Peru to Panama City, Panama - October, 2001

From Cuzco, Peru to Panama City, Panama - October, 2001

Submitted by Brian Young
Route
Shipment From: 
Cuzco, Peru
Shipment To: 
Panama City, Panama
Shipper details
Company name: 
DHL Peru
Contact details: 

DHL Peru

Travellers Impressions of the shipper
Recommended?: 
No
Rating: 
1/5 - Useless
Information about this Shipment
Shipping Method: 
Air
Shipping date: 
October, 2001
Cost Paid at Start (US $): 
US$1200
Comments: 

DHL Peru burned me bad. I was stuck in Panama for over two weeks in what should have been a three day affair. I got decent support from the Panama side but there was very little they could do for me. DHL Peru tried to charge me an additional $1200 because it they suddenly found out it was hazardous material. I was in already in Panama and they had the bike still in Peru. I fought them and eventually won (sort of).

They then sent the bike through Miami without booking a forwarding flight. I then found out the flight it was scheduled for from Miami didn't leave for another week. I got the bike moved to a different flight ($20 additional) but it was still delayed a few days. I spent countless hours on the phone with Miami and Peru. That's payphones on street corners located next to bus stops. You get the idea. It was maddening. Getting out of Panama customs was easy (one hour).


 

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