Leatherman Juice multi-tool
 

For about the last eight years I have been carrying and using on a daily basis one of these products. It has been my first resource for all kinds of situations, minor adjustments on the bike, around the house, camping, opening wine bottles etc. one of the most useful tools I own. To look at it reflected the well worn daily use it has had (bit like my well used 23 year old, 380 000 mile BMW GS).
A couple of months ago one of the leaf springs in the plier mechanism broke off, nevertheless I continued using the tool as it didn't appear to affect it's functionality. Then whilst browsing the UK web page for Leatherman I discovered they offered a 25 year guarantee and provided a form to fill and include when returning the tool for inspection and service. So 6 days ago I sent it back along with the aforementioned form to Whitby and Co in Cumbria and today a brand new replacement arrived in the post, foc.
Quality tool, excellent service.

I lovey Leatherman too. They make Swiss army knives look like a babies toy.

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