Horizons Unlimited - The HUBB

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-   -   Community emails - no way to respond (https://www.horizonsunlimited.com/hubb/website-feedback/community-emails-no-way-respond-91754)

AnTyx 16 May 2017 13:53

Community emails - no way to respond
 
Hi,

I signed up as a member of the community for my town. A couple of days ago I got an email via it from a traveller inquiring about the area. But while the submission includes the author's full name and home country, their email address is hidden - basically there is no contact information in the email template unless the person writing the community request explicitly includes it.

chris 16 May 2017 14:01

One of the fields on the contact a community form is the person's email address. If they don't fill it in, then they probably aren't too bothered about a reply.

AnTyx 16 May 2017 14:54

In this case it was specifically asking for replies.

Maybe best to make it mandatory? Can't see much legitimate use in being able to shotgun an area's worth of bikers without expecting any of them to respond.

Grant Johnson 16 May 2017 19:10

AnTyx, sorry I don't understand the problem - all you have to do is reply to the message, as the message "FROM" is the writer, so no problem. It's been working for well over 20,000 messages sent to the communities for 16 years now. :)

Hope that makes sense!


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